Stop deducting money into my account

Hi Nomsa again I don't understand why the unlimited keeps taking my money in my account I thought we resolve this issues because really this is annoying as I asked that we done with this insurance can they please stop taking my money into my account I got into my capital app to stop this matter and the bank told I can't do it or them to stop the debit they need to do it themselves on their side but still I'm having the same matter again this month please assist and let them know.

Regards Nomsa