1 reviews | Active since Nov 2016

29 Nov 2016, 16:14

STOP CALLING ME!

<p>NO AUTHORISATION GIVEN TO CALL ME.</p> <p>IS THIS CONSTANT COLD CALLING LAWFUL?</p> <p>I HAVE ASKED TO HAVE MY NUMBER DELETED FROM THEIR DATA BASE 5 TIMES IN 2 YEARS BUT I STILL GET CALLS!</p> <p>HOW DO I GET THEM TO STOP?</p> <p>WHY DO THEY THINK THEY CAN CALL ME?</p> <p>DURING MY WORK HOURS AS WELL.</p>

0
Replies (4)
The Unlimited
The Unlimited's reply29 Nov 2016, 16:43
Official

Our business is built on a simple but very important promise, ‘You’re Everything’. And when that promise is not fulfilled, we will stop at nothing to get it right, immediately! You can be sure that we will follow up on your complaint and get back to you right away.
Take care, The Unlimited

The Unlimited
The Unlimited's reply30 Nov 2016, 08:14
Official

Thank you for sharing with us, for what must have been an awful experience. We hold dear very strong values and expect our people to do that same, all of the time. And when our values and more importantly, our customers are not respected, we take this very seriously. We respect your need for privacy and your details will be removed from our database. If there’s anything else we can help you with, please call us on ***. Take care The Unlimited

's update05 Dec 2016, 09:32
Reviewer Update

Hello again The Unlimited

Why did it take a complaint on HelloPeter for you to remove me from your database? I have been asking for years (I was being nice in my initial complainbt because I am sure you have been calling me for more than 2 years and more than 5 times)...


Also, because you record EVERYTHING, I want to know:

1. When did I ever geive you permission to call me in the first place?

2. Why did you not remove me from your database after everytime you called me? Everytiome I said no, I don;t want your services or offers of any kind?

3. Who gave you my number (give me their name, number and the date on which they gave you my number)?

4. Why is your reply on here so generic? I see you pretty much reply to make as if your company is great and friendloy and willing to listen... CLEARLY THIS IS NOT THE CASE!

5. Why have you not answered my questions in my initial complaint? IS THIS CONSTANT COLD CALLING LAWFUL?

Regards,

A very ****ed off person!

The Unlimited
The Unlimited's reply06 Dec 2016, 08:20
Official

Jason we are very sorry that this had to reach a level of such inconvenience – and we do understand your frustration. It happens when opening an account that a customer will share their contact numbers. Often the customer does not read the terms and conditions which allow them to opt out of any marketing from the company or its business partners. If you were a customer at any point in your life, you may have overlooked this detail in a contract you signed which we would encourage you look out for in future whenever you sign anything.

We really do respect your need for privacy and as such, we have removed your details on our database as of 05/12/2016. If there’s anything else we can help you with, please call us on ***. Again Jason, kindly accept our sincere apology.