eJ
emile J
1 reviews | Active since May 2012
20 Apr 2021, 09:10
Stole my money
Have scratches and dent policy paid for over a year R250 now that I need to claim I get the run around its been a month trying to get a claim approved stay away from this small time companys
Helpful (0)
Replies (3)0
Replies (3)
The Unlimited's replyOfficial
20 Apr 2021, 16:12Hi Emile,
Thank you for being gracious towards us and for granting us the opportunity to discuss your claim this afternoon. We’re truly sorry for how poorly we’ve treated you over the past 2 months. We also acknowledge that our communication with you has been inefficient and from here onwards, we promise to do better. Please note that our partner panel beater will contact you soon to make arrangements for your vehicle to be physically assessed. As soon as this has taken place, we’ll provide you with feedback on the outcome of the assessment.
The Unlimited's reply20 Apr 2021, 16:12
Official
Hi Emile,
Thank you for being gracious towards us and for granting us the opportunity to discuss your claim this afternoon. We’re truly sorry for how poorly we’ve treated you over the past 2 months. We also acknowledge that our communication with you has been inefficient and from here onwards, we promise to do better. Please note that our partner panel beater will contact you soon to make arrangements for your vehicle to be physically assessed. As soon as this has taken place, we’ll provide you with feedback on the outcome of the assessment.
eJ
emile J's updateReviewer Update
28 Apr 2021, 09:24Good day
I'm writing to update you that we are still waiting for a panelbeater to call and book a assessment. This has been 4 working days after your call to inform us that our claim will get traction. This has not happened.
Its been 1 month and a few weeks since we submitted this claim no calls from your customer service to confirm anything. Your call was the first call we ever got regarding this claim after a complaint was log.
I'm at a point where I can see you don't care about customer service or rendering a service that you sold to me.
I am reguesting my payments back as the service you sold me, you can not provide. You took my hard eard money with a fals promise.
I am requesting my refund for all my payments paid to you for not providing the service you sold us.
Please don't call me with more empty promises of a service provider will call to make a booking its been like this for over a month just my money back please.
I hope u understand my frastration with your company and the lack of service.
So just pay back my premiums please as you did not provide the service.
eJ
emile J's update28 Apr 2021, 09:24
Reviewer Update
Good day
I'm writing to update you that we are still waiting for a panelbeater to call and book a assessment. This has been 4 working days after your call to inform us that our claim will get traction. This has not happened.
Its been 1 month and a few weeks since we submitted this claim no calls from your customer service to confirm anything. Your call was the first call we ever got regarding this claim after a complaint was log.
I'm at a point where I can see you don't care about customer service or rendering a service that you sold to me.
I am reguesting my payments back as the service you sold me, you can not provide. You took my hard eard money with a fals promise.
I am requesting my refund for all my payments paid to you for not providing the service you sold us.
Please don't call me with more empty promises of a service provider will call to make a booking its been like this for over a month just my money back please.
I hope u understand my frastration with your company and the lack of service.
So just pay back my premiums please as you did not provide the service.
The Unlimited's replyOfficial
28 Apr 2021, 13:15Hi Emile,
Thank you for being so open and honest with us. As a business, we pride ourselves on giving our 100% everyday to ensure that our customers’ needs are being met. We know that you haven’t experienced this from us and we’ve let you down greatly. We’re incredibly sorry. We should’ve been proactive about your claim and ensured that you were contacted by the panel beaters for your physical assessment. Kindly note that we tried to get in touch with you at 12:07PM so that we could discuss this matter further and unfortunately, we were unable to get through to you. When you get some free time, please pop us a message and we’ll call you back ASAP!
Thank you for being so open and honest with us. As a business, we pride ourselves on giving our 100% everyday to ensure that our customers’ needs are being met. We know that you haven’t experienced this from us and we’ve let you down greatly. We’re incredibly sorry. We should’ve been proactive about your claim and ensured that you were contacted by the panel beaters for your physical assessment. Kindly note that we tried to get in touch with you at 12:07PM so that we could discuss this matter further and unfortunately, we were unable to get through to you. When you get some free time, please pop us a message and we’ll call you back ASAP!
The Unlimited's reply28 Apr 2021, 13:15
Official
Hi Emile,
Thank you for being so open and honest with us. As a business, we pride ourselves on giving our 100% everyday to ensure that our customers’ needs are being met. We know that you haven’t experienced this from us and we’ve let you down greatly. We’re incredibly sorry. We should’ve been proactive about your claim and ensured that you were contacted by the panel beaters for your physical assessment. Kindly note that we tried to get in touch with you at 12:07PM so that we could discuss this matter further and unfortunately, we were unable to get through to you. When you get some free time, please pop us a message and we’ll call you back ASAP!
Thank you for being so open and honest with us. As a business, we pride ourselves on giving our 100% everyday to ensure that our customers’ needs are being met. We know that you haven’t experienced this from us and we’ve let you down greatly. We’re incredibly sorry. We should’ve been proactive about your claim and ensured that you were contacted by the panel beaters for your physical assessment. Kindly note that we tried to get in touch with you at 12:07PM so that we could discuss this matter further and unfortunately, we were unable to get through to you. When you get some free time, please pop us a message and we’ll call you back ASAP!