Stinking Service

I was told that I will get feedback today regarding my membership card. A rude ******** guy calls me this morning telling me that the package was delivered to Bonolo. I then asked who is Bonolo and why was not the membership card delivered to me? Why didn't the courier company call me and confirm with me. He then answered that it had nothing to do with them and he doesn't appreciate my tone......Like really now it this how clients should be treated. You get *** services but every month the same people who don't care debits my account. Firstly they decided on their own without consulting with me that the incorrect membership card will be delivered at Zola post office which is far from where I live had to make means to get there only to find that the membership card is wrong. 2 I have to run around making calls services consultants passing the buck...been sent from pillar to post (MY AIRTYM) empty promises made. Lerato promised to call today which she didn't. Now the card is delivered to someone else and I doubt that Bonolo is paying for the policy then they have a nerve to tell me that they have nothing to do with this meaning that I will have to go out of my way to get the card ag