SR
Sivuyisiwe R
1 reviews | Active since Jan 2017
22 Apr 2020, 14:22
STILL WAITING FOR PAYOUT- 3 MONTHS NOW!!!!
Policy number FCN428023 The worst terrible service of my life , my mother passed away on the 29 December 2019 and we made a claim later in January 2020 and to this day Unlimited has not paid out . I have sent all the requested documents but still no assistance has been given to my case. I have been so patient with them while trying to pick up the pieces of my life and its the hardest thing . I would never recommend anyone to take up a policy with The Unlimited and who ever does please have another policy with a reliable company. STILL WAITING FOR A PAYOUT
Helpful (0)
Replies (5)0
Replies (5)
The Unlimited's replyOfficial
22 Apr 2020, 17:05Hi Sivuyisiwe,
We’re deeply sorry to hear about mother’s passing. We understand it’s a tough and an emotional time for you and your family. We’ve been trying to contact you, and unfortunately we haven’t been able to reach you. As a valued member of our family, we would really like to help you as soon as possible. Please inbox us an alternative number that we can use to reach you.
We’re deeply sorry to hear about mother’s passing. We understand it’s a tough and an emotional time for you and your family. We’ve been trying to contact you, and unfortunately we haven’t been able to reach you. As a valued member of our family, we would really like to help you as soon as possible. Please inbox us an alternative number that we can use to reach you.
The Unlimited's reply22 Apr 2020, 17:05
Official
Hi Sivuyisiwe,
We’re deeply sorry to hear about mother’s passing. We understand it’s a tough and an emotional time for you and your family. We’ve been trying to contact you, and unfortunately we haven’t been able to reach you. As a valued member of our family, we would really like to help you as soon as possible. Please inbox us an alternative number that we can use to reach you.
We’re deeply sorry to hear about mother’s passing. We understand it’s a tough and an emotional time for you and your family. We’ve been trying to contact you, and unfortunately we haven’t been able to reach you. As a valued member of our family, we would really like to help you as soon as possible. Please inbox us an alternative number that we can use to reach you.
The Unlimited's replyOfficial
22 Apr 2020, 19:31Hi Sivuyisiwe,
We will give you a call tomorrow morning.
The Unlimited's reply22 Apr 2020, 19:31
Official
Hi Sivuyisiwe,
We will give you a call tomorrow morning.
The Unlimited's replyOfficial
23 Apr 2020, 16:02 Hi Sivuyisiwe,
We'd really like to assist you, however, we're still unable to get through to you. Please send us an inbox when you're available to talk so that we can give you a call as soon as possible.
We'd really like to assist you, however, we're still unable to get through to you. Please send us an inbox when you're available to talk so that we can give you a call as soon as possible.
The Unlimited's reply23 Apr 2020, 16:02
Official
Hi Sivuyisiwe,
We'd really like to assist you, however, we're still unable to get through to you. Please send us an inbox when you're available to talk so that we can give you a call as soon as possible.
We'd really like to assist you, however, we're still unable to get through to you. Please send us an inbox when you're available to talk so that we can give you a call as soon as possible.
The Unlimited's replyOfficial
24 Apr 2020, 11:59 Hi Sivuyisiwe,
Thank you for taking our call today. We will proceed with the assessment of your claim as soon as we've received the outstanding documents.
Thank you for taking our call today. We will proceed with the assessment of your claim as soon as we've received the outstanding documents.
The Unlimited's reply24 Apr 2020, 11:59
Official
Hi Sivuyisiwe,
Thank you for taking our call today. We will proceed with the assessment of your claim as soon as we've received the outstanding documents.
Thank you for taking our call today. We will proceed with the assessment of your claim as soon as we've received the outstanding documents.
The Unlimited's replyOfficial
29 Apr 2020, 10:00 Hi Sivuyiwe,
Thank you for taking our call today. Your claim has been approved. The payment will be processed today and it will reflect in your account in 24 to 48 working hours.
Thank you for taking our call today. Your claim has been approved. The payment will be processed today and it will reflect in your account in 24 to 48 working hours.
The Unlimited's reply29 Apr 2020, 10:00
Official
Hi Sivuyiwe,
Thank you for taking our call today. Your claim has been approved. The payment will be processed today and it will reflect in your account in 24 to 48 working hours.
Thank you for taking our call today. Your claim has been approved. The payment will be processed today and it will reflect in your account in 24 to 48 working hours.