SN
Sibusiso N

1 reviews | Active since Apr 2018

16 Apr 2018, 12:46

Still waiting for approval beyond 48hours!!!?? AE: 159078

I submitted a Mag repair claim to Nicole Royn Leslie on 12 April 2018 11:00 i was told that approval will take 24-48 working hours, to date still no feedback. Your Call Centre Agents especially Kim! extremely Rude.

No joy from your service & to think i've been paying for this service for over a year without any claims. Pathetic!

Please contact me urgently: **********

0
Replies (2)
The Unlimited
The Unlimited's reply16 Apr 2018, 13:38
Official

Hi Sibusiso,

We are really sorry for the experience you’ve had with us, as this is not how we do business at all. We will look into this right away and provide you with feedback this afternoon.

The Unlimited. Shifting your life, together.

The Unlimited
The Unlimited's reply16 Apr 2018, 16:42
Official

Hi Sibusiso,

Thank you for giving us the opportunity to look into this. As discussed, your claim has been approved and authorization has been emailed to you. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.

The Unlimited. Shifting your life, together.