eJ
emile J
1 reviews | Active since May 2012
28 Apr 2021, 09:28
Still *****ing my money from my bank account and no service
Good day
I'm writing to update you that we are still waiting for a panelbeater to call and book a assessment. This has been 4 working days after your call to inform us that our claim will get traction. This has not happened.
Its been 1 month and a few weeks since we submitted this claim no calls from your customer service to confirm anything. Your call was the first call we ever got regarding this claim after a complaint was log.
I'm at a point where I can see you don't care about customer service or rendering a service that you sold to me.
I am reguesting my payments back as the service you sold me, you can not provide. You took my hard eard money with a fals promise.
I am requesting my refund for all my payments paid to you for not providing the service you sold us.
Please don't call me with more empty promises of a service provider will call to make a booking its been like this for over a month just my money back please.
I hope u understand my frastration with your company and the lack of service.
So just pay back my premiums please as you did not provide the service.
Helpful (0)
Replies (4)0
Replies (4)
The Unlimited's replyOfficial
28 Apr 2021, 13:06Hi Emile,
Thank you for being so open and honest with us. As a business, we pride ourselves on giving our 100% everyday to ensure that our customers’ needs are being met. We know that you haven’t experienced this from us and we’ve let you down greatly. We’re incredibly sorry. We should’ve been proactive about your claim and ensured that you were contacted by the panel beaters for your physical assessment. Kindly note that we tried to get in touch with you at 12:07PM so that we could discuss this matter further and unfortunately, we were unable to get through to you. When you get some free time, please pop us a message and we’ll call you back ASAP!
Thank you for being so open and honest with us. As a business, we pride ourselves on giving our 100% everyday to ensure that our customers’ needs are being met. We know that you haven’t experienced this from us and we’ve let you down greatly. We’re incredibly sorry. We should’ve been proactive about your claim and ensured that you were contacted by the panel beaters for your physical assessment. Kindly note that we tried to get in touch with you at 12:07PM so that we could discuss this matter further and unfortunately, we were unable to get through to you. When you get some free time, please pop us a message and we’ll call you back ASAP!
The Unlimited's reply28 Apr 2021, 13:06
Official
Hi Emile,
Thank you for being so open and honest with us. As a business, we pride ourselves on giving our 100% everyday to ensure that our customers’ needs are being met. We know that you haven’t experienced this from us and we’ve let you down greatly. We’re incredibly sorry. We should’ve been proactive about your claim and ensured that you were contacted by the panel beaters for your physical assessment. Kindly note that we tried to get in touch with you at 12:07PM so that we could discuss this matter further and unfortunately, we were unable to get through to you. When you get some free time, please pop us a message and we’ll call you back ASAP!
Thank you for being so open and honest with us. As a business, we pride ourselves on giving our 100% everyday to ensure that our customers’ needs are being met. We know that you haven’t experienced this from us and we’ve let you down greatly. We’re incredibly sorry. We should’ve been proactive about your claim and ensured that you were contacted by the panel beaters for your physical assessment. Kindly note that we tried to get in touch with you at 12:07PM so that we could discuss this matter further and unfortunately, we were unable to get through to you. When you get some free time, please pop us a message and we’ll call you back ASAP!
eJ
emile J's updateReviewer Update
28 Apr 2021, 14:52Hi I got no call from you today my number is ***. I got no service from you since my claim been log a month and 2 weeks ago not one call. My money is being taken and no claim being processed. I had it with your lack of service. Please refund my premiums since I joined your company as this has proven to me you only take premiums and leave customers in the dark. I had a call from Stan last week after I log a complaint and promises was made and still a week later I have nothing. Let's not prolong the lack of service please just refund the money for no service delivered. I gave you a month and 2 weeks to resolve I think I been fair enough.
eJ
emile J's update28 Apr 2021, 14:52
Reviewer Update
Hi I got no call from you today my number is ***. I got no service from you since my claim been log a month and 2 weeks ago not one call. My money is being taken and no claim being processed. I had it with your lack of service. Please refund my premiums since I joined your company as this has proven to me you only take premiums and leave customers in the dark. I had a call from Stan last week after I log a complaint and promises was made and still a week later I have nothing. Let's not prolong the lack of service please just refund the money for no service delivered. I gave you a month and 2 weeks to resolve I think I been fair enough.
The Unlimited's replyOfficial
28 Apr 2021, 17:15Hi Emile,
Thank you so much for reverting back to us. You have every right to be disappointed in us. We truly regret that we haven't shown you the care and world class service that we promised when you first joined our family. Kindly note that we tried to reach you on your 076 number so that we could discuss your claim as well as your refund query and unfortunately, we were still unable to get through to you. When you get some free time tomorrow, please give us a call on ***
Thank you so much for reverting back to us. You have every right to be disappointed in us. We truly regret that we haven't shown you the care and world class service that we promised when you first joined our family. Kindly note that we tried to reach you on your 076 number so that we could discuss your claim as well as your refund query and unfortunately, we were still unable to get through to you. When you get some free time tomorrow, please give us a call on ***
The Unlimited's reply28 Apr 2021, 17:15
Official
Hi Emile,
Thank you so much for reverting back to us. You have every right to be disappointed in us. We truly regret that we haven't shown you the care and world class service that we promised when you first joined our family. Kindly note that we tried to reach you on your 076 number so that we could discuss your claim as well as your refund query and unfortunately, we were still unable to get through to you. When you get some free time tomorrow, please give us a call on ***
Thank you so much for reverting back to us. You have every right to be disappointed in us. We truly regret that we haven't shown you the care and world class service that we promised when you first joined our family. Kindly note that we tried to reach you on your 076 number so that we could discuss your claim as well as your refund query and unfortunately, we were still unable to get through to you. When you get some free time tomorrow, please give us a call on ***
The Unlimited's replyOfficial
28 Apr 2021, 17:48Hi Emile,
Thank you so much for reverting back to us. You have every right to be disappointed in us. We truly regret that we haven't shown you the care and world class service that we promised when you first joined our family. Kindly note that we tried to reach you on your 076 number so that we could discuss your claim as well as your refund query and unfortunately, we were still unable to get through to you. When you get some free time tomorrow, please give us a call on ***.
Thank you so much for reverting back to us. You have every right to be disappointed in us. We truly regret that we haven't shown you the care and world class service that we promised when you first joined our family. Kindly note that we tried to reach you on your 076 number so that we could discuss your claim as well as your refund query and unfortunately, we were still unable to get through to you. When you get some free time tomorrow, please give us a call on ***.
The Unlimited's reply28 Apr 2021, 17:48
Official
Hi Emile,
Thank you so much for reverting back to us. You have every right to be disappointed in us. We truly regret that we haven't shown you the care and world class service that we promised when you first joined our family. Kindly note that we tried to reach you on your 076 number so that we could discuss your claim as well as your refund query and unfortunately, we were still unable to get through to you. When you get some free time tomorrow, please give us a call on ***.
Thank you so much for reverting back to us. You have every right to be disappointed in us. We truly regret that we haven't shown you the care and world class service that we promised when you first joined our family. Kindly note that we tried to reach you on your 076 number so that we could discuss your claim as well as your refund query and unfortunately, we were still unable to get through to you. When you get some free time tomorrow, please give us a call on ***.