GM
Gwendolyn M
1 reviews | Active since Sept 2017
30 Mar 2022, 16:24
STILL NO AUTHORISATION AFTER ALL PHOTOS AND PAPER WORK SUBMITTED!!!!
THE UNLIMITED : DO NOT TAKE POLICY OUT UNLESS YOU ARE READY TO JUMP THRU HOOPS TO DO THERE JOB. I HAVE BEEN TRYING TO GET AN AUTHORIZATION NUMBER FOR THE PAST HOW MANY MONTHS, I HAVE SENT PHOTOS OF CAR, NOT GOOD ENOUGH THEY KEEP ASKING FOR MORE AND MORE PHOTOS. ALL FORMS SUBMITTED AND NOW THEY REQUEST MORE...NEVER ENDS. ALWAYS LOOP HOLES TO JUMP THRU. ITS SIMPLE, SEND PHOTOS, SEND QUOTATION OF SCRATCHES AND GIVE AUTHORISATION TO REPAIR. ITS THAT SIMPLE !!!!!!!
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Replies (3)0
Replies (3)
The Unlimited's replyOfficial
30 Mar 2022, 19:58Hi Gwen,
Thank you for sharing this matter with us. Our aim is to ensure that your claims process is hassle free. We’ll always go the extra mile for our customers and we’ll never find loops holes to jump through. Please accept our most sincere apology for any inconvenience that we might’ve caused you thus far. Our team member was in contact with you this afternoon and you informed him that you’re not willing to send the required documentation. We ask that you kindly send us the necessary documents so that we may assist you further with your claim.
Thank you for sharing this matter with us. Our aim is to ensure that your claims process is hassle free. We’ll always go the extra mile for our customers and we’ll never find loops holes to jump through. Please accept our most sincere apology for any inconvenience that we might’ve caused you thus far. Our team member was in contact with you this afternoon and you informed him that you’re not willing to send the required documentation. We ask that you kindly send us the necessary documents so that we may assist you further with your claim.
The Unlimited's reply30 Mar 2022, 19:58
Official
Hi Gwen,
Thank you for sharing this matter with us. Our aim is to ensure that your claims process is hassle free. We’ll always go the extra mile for our customers and we’ll never find loops holes to jump through. Please accept our most sincere apology for any inconvenience that we might’ve caused you thus far. Our team member was in contact with you this afternoon and you informed him that you’re not willing to send the required documentation. We ask that you kindly send us the necessary documents so that we may assist you further with your claim.
Thank you for sharing this matter with us. Our aim is to ensure that your claims process is hassle free. We’ll always go the extra mile for our customers and we’ll never find loops holes to jump through. Please accept our most sincere apology for any inconvenience that we might’ve caused you thus far. Our team member was in contact with you this afternoon and you informed him that you’re not willing to send the required documentation. We ask that you kindly send us the necessary documents so that we may assist you further with your claim.
GM
Gwendolyn M's updateReviewer Update
30 Mar 2022, 20:38Firstly I contacted you, and secondly I have submitted all documents. The required documents you refer to is a Photo of my Audi that was not good enough for your viewing. The panel in question is perfectly clear and the WHOLE side view of the vehicle is extremely clear. I explained the vehicle is now parked in a garage, with NON running vehicle's parked behind, making it impossible for myself to move these vehicles to take ANOTHER PHOTO. YOU are looking for LOOP HOLE NOT TO PROCESS CLAIM!!!!! I have said it is not possible to retake photo as I had to take a morning off work to get the required paper work and photos as per your requirements and now I'm told that my 1 photo is not good enough. Can I post the photo here to prove it is 100% acceptable. It is NOT EVEN THE SIDE IM CLAIMING FOR. It is the LEFT SIDE. So why is it necessary to take a photo of something I'm NOT CLAIMING FOR!!!! PLEASE Clarify this!!!
GM
Gwendolyn M's update30 Mar 2022, 20:38
Reviewer Update
Firstly I contacted you, and secondly I have submitted all documents. The required documents you refer to is a Photo of my Audi that was not good enough for your viewing. The panel in question is perfectly clear and the WHOLE side view of the vehicle is extremely clear. I explained the vehicle is now parked in a garage, with NON running vehicle's parked behind, making it impossible for myself to move these vehicles to take ANOTHER PHOTO. YOU are looking for LOOP HOLE NOT TO PROCESS CLAIM!!!!! I have said it is not possible to retake photo as I had to take a morning off work to get the required paper work and photos as per your requirements and now I'm told that my 1 photo is not good enough. Can I post the photo here to prove it is 100% acceptable. It is NOT EVEN THE SIDE IM CLAIMING FOR. It is the LEFT SIDE. So why is it necessary to take a photo of something I'm NOT CLAIMING FOR!!!! PLEASE Clarify this!!!
The Unlimited's replyOfficial
31 Mar 2022, 10:39Hi Gwen,
Thank you for reaching out to us once again. Kindly note that our co- worker did contact you yesterday at 16:55PM and provided you with feedback regarding your claim. We understand that your frustrated, however, we require a full view picture of the left hand side of your vehicle from your front bumper till your rear bumper. Our service provider was in contacted you today and explained that the outstanding documentation is required so that your claim can be assessed. As soon as we receive the necessary documentation we’ll provide you with feedback on your claim.
The Unlimited's reply31 Mar 2022, 10:39
Official
Hi Gwen,
Thank you for reaching out to us once again. Kindly note that our co- worker did contact you yesterday at 16:55PM and provided you with feedback regarding your claim. We understand that your frustrated, however, we require a full view picture of the left hand side of your vehicle from your front bumper till your rear bumper. Our service provider was in contacted you today and explained that the outstanding documentation is required so that your claim can be assessed. As soon as we receive the necessary documentation we’ll provide you with feedback on your claim.