Still debiting my account...

About two weeks I had a call from one of your consultants.

I told him I was in the process of selling the car and to put the cover on hold. He said no problem, he will also call me the following week. I have not received a call and the debit order came off today for a car I do not own.

Everytime I call, I am put on hold for ages with no answer.

I was also misled on the original call, not telling me that certain items would not be covered.

Please cancel my cover and refund me ALL my premiums paid as I have not used it, I was misled, and the service has been absolutely shocking!