RB
Renier B

1 reviews | Active since Dec 2012

05 Jul 2017, 19:51

*****ing of money.

<p>We cancelled our policy earlier this month. We were phoned back and it was confirmed that the policy was cancelled and that no more money will be deducted at month end. After having experience ****ty service the whole time you again deduct money from our account. Now we need to go to the bank to get our money back. We need to use our time when you've wasted so much time already. Stop deducting money and pay back the money you basically stole from us. You don't deserve a star but I have to complete that part so 1.</p>

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Replies (2)
The Unlimited
The Unlimited's reply05 Jul 2017, 21:03
Official

Hi Reiner, you are right. This is totally unacceptable and we are very embarrassed that our service to you has been so poor. We will investigate this first thing in the morning and we promise that we will give you a call as soon as we have answers. Thank you for giving us the opportunity to make this right, The Unlimited

The Unlimited
The Unlimited's reply06 Jul 2017, 11:24
Official

Hi Sandra, thanks so much for taking our call. It was great to talk to you so that we could find a solution to your complaint together. Take care, The Unlimited