Staff need training!

Terrible Service! I have never come across such "Lazy sounding" staff in my life! Zama Khumalo claims agent (or whatever)-Her "lazy"tone was disgusting. After giving her my ID over 3 times, she still could not locate my account. I then asked her if she could use the policy number to which she replies " oh okay", as though its not obvious. She then found my account, and wanted to proceed, i asked her so what about my ID being wrong, to her it wasn't an issue and she wanted to continue. I asked her if we could then change the ID, she was unresponsive. and only changed it because I made a fuss. Really disappointing that I now have to wait to have a claim done.