1 reviews | Active since Jun 2017

23 Jun 2017, 11:37

Spam *****ing money!!!!

<p>A lady called me on tuesday selling this policy to me..... i gave her my details as i was interested in the product.... luckily my phone records all my calls!!!! i told her i first want to speak with my boyfriend before i make a finak decision where she explained to me that she still has to take my details over the cal and what what.... even after telling her 3x times she must call me back later or email me because I have to fetch my daughter from school..... i asked for the debit order to go off on the 1st of every month, today is the 23rd and the deducted!!!!! these people demand their products on you and dont want to take no for an answer..... i called in to cancell my policy and didnt even get a confirmation on cancellation email or sms.. nothing!!!! bad bad bad service!!!! i will not leave it here, there is a reason for stating the debit order for the 1st.... the money in my account is not for their ****py policy... it actually has to last me until i get paid again!!!!!!!!!!!!!</p>

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Replies (3)
The Unlimited
The Unlimited's reply23 Jun 2017, 12:29
Official

Hi Elaine, thanks so much for letting us know about this as it doesn’t sound right at all. We take situations like this very seriously so our team will look into this immediately and we’ll get back to you as soon as we’ve got some answers. Thanks so much, The Unlimited

The Unlimited
The Unlimited's reply23 Jun 2017, 16:07
Official

Hi Elaine, thanks for chatting to us and once again, we are really sorry that your experience of our service was so poor. As explained, this is not how we do business and it’s why we are refunding you. We also confirm that your details will be added to our Do Not Contact list in the next 24 to 48 hours. Thank you for giving us the opportunity to make this right. Take care, The Unlimited

The Unlimited
The Unlimited's reply23 Jun 2017, 16:07
Official

Hi Elaine, thanks for chatting to us and once again, we are really sorry that your experience of our service was so poor. As explained, this is not how we do business and it’s why we are refunding you. We also confirm that your details will be added to our Do Not Contact list in the next 24 to 48 hours. Thank you for giving us the opportunity to make this right. Take care, The Unlimited