CM
Carin M
1 reviews | Active since Aug 2019
25 May 2021, 08:06
Sly ********** Bullies
After I said I do not want the Policy they ignore my opinion on I DO NOT WANT THE ****, They still debit the money. I reported at the Bank as *****.
Lose my contact number from your system.
Helpful (0)
Replies (3)0
Replies (3)
The Unlimited's replyOfficial
25 May 2021, 12:48Hi Carin,
Thank you so much for alerting us about what has occurred. We understand that you’re quite upset and if we were in your shoes, we’d feel exactly the same way. Please note that our team has placed the utmost importance on this matter and it’s currently under investigation. We’ll be contacting you before close of business today to present you with our findings and to discuss the refund query you sent us via Facebook inbox.
The Unlimited's reply25 May 2021, 12:48
Official
Hi Carin,
Thank you so much for alerting us about what has occurred. We understand that you’re quite upset and if we were in your shoes, we’d feel exactly the same way. Please note that our team has placed the utmost importance on this matter and it’s currently under investigation. We’ll be contacting you before close of business today to present you with our findings and to discuss the refund query you sent us via Facebook inbox.
The Unlimited's replyOfficial
25 May 2021, 20:07Hi Carin,
We’re so sorry for not providing you with feedback as promised. Due to the seriousness of this matter, our team needs more time to complete the investigation. We promise that before close of business tomorrow, you’ll receive a call from us. Your continued patience and understanding is highly appreciated.
The Unlimited's reply25 May 2021, 20:07
Official
Hi Carin,
We’re so sorry for not providing you with feedback as promised. Due to the seriousness of this matter, our team needs more time to complete the investigation. We promise that before close of business tomorrow, you’ll receive a call from us. Your continued patience and understanding is highly appreciated.
The Unlimited's replyOfficial
26 May 2021, 14:34Hi Carin,
Thank you so much for taking our call earlier today. We’re so grateful that you gave us the opportunity to go over our findings and we do hope that the feedback we provided you was sufficient. Due to you informing us that you’ve reversed the debit order, we're unable to assist you with a refund. The team member who opened the policy without your consent will be dealt with swiftly. We’d like to sincerely apologise for any inconvenience this matter might have caused you.
The Unlimited's reply26 May 2021, 14:34
Official
Hi Carin,
Thank you so much for taking our call earlier today. We’re so grateful that you gave us the opportunity to go over our findings and we do hope that the feedback we provided you was sufficient. Due to you informing us that you’ve reversed the debit order, we're unable to assist you with a refund. The team member who opened the policy without your consent will be dealt with swiftly. We’d like to sincerely apologise for any inconvenience this matter might have caused you.