YS
Yonela S

1 reviews | Active since Aug 2019

15 Sept 2021, 21:31

Slow service

I'm currently waiting for the feedback on my claim still no response from them I've been trying to call them and they've been putting me on hold all the time I call them.

0
Replies (2)
The Unlimited
The Unlimited's reply16 Sept 2021, 09:49
Official
Hi Yonela,
 
Thank you for so much for bringing this matter to our attention. We’re really concerned about the manner in which your claim has been handled and we sincerely apologise for you not receiving feedback as yet. We don’t like to back away from any problem and we’d like the opportunity to get to the heart of the matter. One of our team members will give you a call ASAP to assist you.
The Unlimited
The Unlimited's reply16 Sept 2021, 18:21
Official
Hi Yonela,
Thank you so much for taking our call today and giving us the opportunity to assist you. You’ll be provided with feedback on your claim within 24 hours.