SIYABONGA SHABALALA DO NOT WANT TO PROCESS MY CLAIM

To Whom It May Concern

I was very very very disappointed by the service and attitude I was given by Siyabonga Shabalala from Claim Department at The Unlimited. I called The Unlimited from 16 October 2023 around 09h:30 to make a follow up on my claim. He confirmed that my documents were received and he promised to send it to someone for assessment/processing and he promised to return a call.

On the 17 October 2023 I called again and he said that my claim has been processed and he waiting for decision, on the 19 October 2023 when I called him again he said that my claim is not processed and when I asked why him says that he do not know and I ask him to speak to the supervisor or the manager he denied me that opportunity.

He said that supervisor is on another call and I can hear him laughing me on the background pretending as if he's talking to someone. I feel that my dignity has much dragged on the mud by this gentlemen and I doubt that he's qualified on this position the way he behave towards me.

Someone whose working on Public Relations department must investigate this as it going disrupt the growth of the company and also destroy the company reputation. I didn't know that such a big company can hire an ***********'s person like him to handle such a critical department.

For those who want to join or take any policy from The Unlimited must run away because this company is a ****, it fails to fulfill their promise.

Regards, Lungelo Ngcobo