Sim Issues

I have been in an unfortunate situation on Friday that left me without a car or phone and damaged my sim card as well, I managed to be able to phone in and request a sim swop on Saturday I was told by your operator that once I picked up my sim from clicks it should be a few hours then it will work, I managed to get somebody to take me in to town to get a sim however its been dead the whole Saturday and Sunday. I phoned into your call center 8 am this morning to find out what is going on I was asked for the card number and was told 10 minutes it will work, as I put down the phone i received a text showing a new number was allocated to the sim, i phoned back immediately to ask why and was told they gave me a new number by mistake and did not perform a sim swop. This has been my number for as long as what The Unlimited have there sim cards as i was one of your first clients and was part of the test group when it was launched, It has now become my work number and i depend on that number to run my practice i have clients trying to get hold of me regarding their investments and pensions funds, i have clients currently going through medicals for their life insurance doctors and nurses trying to get hold of me and your call center decided to change my number. when i asked to speak to a manager i was told that you will give me R50 airtime ?? really please understand why I'm upset here everybody is struggling out there working their backsides off to provide for their families and you want to give me R50 airtime to compensate for the potential loss of almost R10 000 not to mention the damage to reputation and time waisted for nurses doctors and clients alike not just my own. you giving me R50 airtime on a cell number that don't even work how does that help me? on top of that now you cant even fix your error and I have to somehow find a way to go to clicks again and pick up another sim card and start the process all over again and then your manager tells me that it could take up to 2 days to fix when I told him to take the R50 and use it for petrol to deliver the card as it was your mess I was laughed at and said it can't be done and i can come to your office to pick up a sim card yet he doesn't understand that I'm working or at least trying to work without a phone and I'm limited as I now don't have a vehicle to use as i like that's is why i did all this on Saturday and not on Friday when the incident happened. but he thinks R50 is great customer service ???? im really unhappy about this come on get with the program