IK
Idalise K
1 reviews | Active since Jun 2013
02 Sept 2022, 10:24
SIGNING PEOPLE UP FOR POLICIES WITHOUT THEIR CONSENT, TAKEN DIRECTLY FROM SALARIES!!!!
I am a government employee and was contacted during Covid by The Unlimited, offering me free accident cover. After that I was harassed by numerous calls trying to sell me extra insurance, I clearly stated that I do already have insurance with other companies and I DO NOT have money to spend on extra policies and that I DO NOT agree to anything costing me a cent extra. I have been charged for an extra policy, which I do not even know for what, directly taken from my salary for the last SIX months already, without me agreeing to anything or signing anything. I have phoned and emailed numerous times requesting my money to be refunded with NO REPLY!!! USELESS!!! *********!!!!! *****ING INNOCENT GOVERNMENT WORKERS MONEY WITHOUT THEIR CONSENT DIRECTLY FROM THEIR SALARIES!!!
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Replies (4)
The Unlimited's replyOfficial
02 Sept 2022, 11:55Hi Idalise,
Thank you for bringing this to our attention. We’re appalled to hear that a policy was taken out without your consent. Your matter is of the utmost importance to us and we definitely want to get to the bottom of this. We can confirm that your policy was cancelled successfully on the 19/08/2022. Our team is currently investigating the sales call between you and our co-worker. You’ll receive feedback before close of business today regarding the telephonic conversation as well as your request for a refund.
The Unlimited's reply02 Sept 2022, 11:55
Official
Hi Idalise,
Thank you for bringing this to our attention. We’re appalled to hear that a policy was taken out without your consent. Your matter is of the utmost importance to us and we definitely want to get to the bottom of this. We can confirm that your policy was cancelled successfully on the 19/08/2022. Our team is currently investigating the sales call between you and our co-worker. You’ll receive feedback before close of business today regarding the telephonic conversation as well as your request for a refund.
The Unlimited's replyOfficial
02 Sept 2022, 16:54Hi Idalise,
We trust that you’re well. We’ve been trying to contact you today and unfortunately, we were unable to get through to you. Kindly note that one of our team members will give you a call first thing Monday morning to provide you with the outcome of our investigation.
The Unlimited's reply02 Sept 2022, 16:54
Official
Hi Idalise,
We trust that you’re well. We’ve been trying to contact you today and unfortunately, we were unable to get through to you. Kindly note that one of our team members will give you a call first thing Monday morning to provide you with the outcome of our investigation.
IK
Idalise K's updateReviewer Update
05 Sept 2022, 10:00How have you tried to contact me???? Seems to me like you are using this excuse with every single complaint on this site! I have had ZERO missed calls!! Have you emailed me?? What number did you dial to contact me?? You never had a problem to get through with all your harassment calls to sell me policies! I am waiting for your call!!
IK
Idalise K's update05 Sept 2022, 10:00
Reviewer Update
How have you tried to contact me???? Seems to me like you are using this excuse with every single complaint on this site! I have had ZERO missed calls!! Have you emailed me?? What number did you dial to contact me?? You never had a problem to get through with all your harassment calls to sell me policies! I am waiting for your call!!
The Unlimited's replyOfficial
05 Sept 2022, 10:39Hi Idalise,
We appreciate you taking the time to answer our call this morning. As discussed by our team member, please send your bank statement to ***. Should you require any further assistance, please don’t hesitate to drop us a message below. Have a blessed day further!
The Unlimited's reply05 Sept 2022, 10:39
Official
Hi Idalise,
We appreciate you taking the time to answer our call this morning. As discussed by our team member, please send your bank statement to ***. Should you require any further assistance, please don’t hesitate to drop us a message below. Have a blessed day further!