LS
Louis S
1 reviews | Active since Nov 2020
28 Jun 2021, 17:33
Should have known its too good to be true
Should have known their fine print would override what I've asked the call agent. So many hidden fine prints that they catch and stop you in your claims. Also took a whole month just to get a quote for a claim and had to call 5 times ta ask where the process is at. )only stole R500 so far from me, hope that they will cancel the debit order and not keep on debiting like other customers
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Replies (2)0
Replies (2)
The Unlimited's replyOfficial
28 Jun 2021, 19:33Hi Louis,
Thank you so much for bringing this to our attention. We'd never hide any of our policy clauses and that's why we share the policy terms and conditions with our valuable customers. We`re extremely sorry to hear that you had to call us 5 times to follow up on your claim. Kindly note that we`ll give you a call first thing tomorrow morning and assist. Please accept our sincere apologies for the unpleasant experience you've had with us.
Thank you so much for bringing this to our attention. We'd never hide any of our policy clauses and that's why we share the policy terms and conditions with our valuable customers. We`re extremely sorry to hear that you had to call us 5 times to follow up on your claim. Kindly note that we`ll give you a call first thing tomorrow morning and assist. Please accept our sincere apologies for the unpleasant experience you've had with us.
The Unlimited's reply28 Jun 2021, 19:33
Official
Hi Louis,
Thank you so much for bringing this to our attention. We'd never hide any of our policy clauses and that's why we share the policy terms and conditions with our valuable customers. We`re extremely sorry to hear that you had to call us 5 times to follow up on your claim. Kindly note that we`ll give you a call first thing tomorrow morning and assist. Please accept our sincere apologies for the unpleasant experience you've had with us.
Thank you so much for bringing this to our attention. We'd never hide any of our policy clauses and that's why we share the policy terms and conditions with our valuable customers. We`re extremely sorry to hear that you had to call us 5 times to follow up on your claim. Kindly note that we`ll give you a call first thing tomorrow morning and assist. Please accept our sincere apologies for the unpleasant experience you've had with us.
The Unlimited's replyOfficial
29 Jun 2021, 09:51 Hi Louis,
Thank you for giving us a few moments of your time this morning. Our auto claims manger spoke to you yesterday and explained that you’re unable to claim for pre-existing damages in stages. Remember, as per the policy terms and conditions for the auto product that you were paying for, you’re only allowed to claim for pre-existing damages after 2 successful debits, which is part of your first quarter. She also tried to assist you further with your claim, however, you had refused and opted to end the relationship with us. We`re sad that things between us ended on a bad note, we can assure you that your policy has been cancelled. We have indeed lost a valuable member. Should you change your mind or ever require assistance from us, please don`t hesitate to drop us message and we`ll help you.
Thank you for giving us a few moments of your time this morning. Our auto claims manger spoke to you yesterday and explained that you’re unable to claim for pre-existing damages in stages. Remember, as per the policy terms and conditions for the auto product that you were paying for, you’re only allowed to claim for pre-existing damages after 2 successful debits, which is part of your first quarter. She also tried to assist you further with your claim, however, you had refused and opted to end the relationship with us. We`re sad that things between us ended on a bad note, we can assure you that your policy has been cancelled. We have indeed lost a valuable member. Should you change your mind or ever require assistance from us, please don`t hesitate to drop us message and we`ll help you.
The Unlimited's reply29 Jun 2021, 09:51
Official
Hi Louis,
Thank you for giving us a few moments of your time this morning. Our auto claims manger spoke to you yesterday and explained that you’re unable to claim for pre-existing damages in stages. Remember, as per the policy terms and conditions for the auto product that you were paying for, you’re only allowed to claim for pre-existing damages after 2 successful debits, which is part of your first quarter. She also tried to assist you further with your claim, however, you had refused and opted to end the relationship with us. We`re sad that things between us ended on a bad note, we can assure you that your policy has been cancelled. We have indeed lost a valuable member. Should you change your mind or ever require assistance from us, please don`t hesitate to drop us message and we`ll help you.
Thank you for giving us a few moments of your time this morning. Our auto claims manger spoke to you yesterday and explained that you’re unable to claim for pre-existing damages in stages. Remember, as per the policy terms and conditions for the auto product that you were paying for, you’re only allowed to claim for pre-existing damages after 2 successful debits, which is part of your first quarter. She also tried to assist you further with your claim, however, you had refused and opted to end the relationship with us. We`re sad that things between us ended on a bad note, we can assure you that your policy has been cancelled. We have indeed lost a valuable member. Should you change your mind or ever require assistance from us, please don`t hesitate to drop us message and we`ll help you.