1 reviews | Active since Jun 2020
SERVICE BEYOND POOR.
Extremely Disappointing Service. After having been insured with these guys since 2017. Our very first claim in 2020, our mother passed-on on the 23rd of May 2020. Lodged a claim a few days after, we're still not paid! All they do is ask for documents, there is absolutely nothing we haven't sent. They further asked for mom's medical records, we have no idea where to get that but still spent money for transport to the Hospital to at least try, the damn file costs R650 and takes about 3 months. This is heartbreaking! We have to deal with our mother's passing and now this? It really isn't fair. 4 other family members with The Unlimited and are actually considering cancelling because of this poor service. We have to spend a lot of airtime for feedback, you're lucky if you even get any.
Please accept our sincere condolences on the passing of your mother. We’re also sorry to hear you’re having trouble with your claim, we’ll urgently investigate this matter. Our claims department will be giving you a call shortly to assist you.
Please accept our sincere condolences on the passing of your mother. We’re also sorry to hear you’re having trouble with your claim, we’ll urgently investigate this matter. Our claims department will be giving you a call shortly to assist you.
Thank you for taking our call. We're currently looking into your claim and we will provide you with feedback in 24 to 48 working hours.
Thank you for taking our call. We're currently looking into your claim and we will provide you with feedback in 24 to 48 working hours.
Thank you for taking our call. We still need the diagnostic dates for the underlying conditions or a letter from the treating doctor, as we can only proceed with the assessment of your claim as soon as we've received this information.
Thank you for taking our call. We still need the diagnostic dates for the underlying conditions or a letter from the treating doctor, as we can only proceed with the assessment of your claim as soon as we've received this information.