service according to race?

hello peter...once again i find myself having to do this to get heard by this company. i will try to lay this story out as short and accurate as my memory serves. In early august i had an accident with my vehicle and needed to put through a claim for repairs, which was a nightmare to even get 'the unlimited' to respond to me. nevertheless with alot of stressing and anguish,on the 21st of august 2017 my claim of approx R2000 was authorised. apparently this authorisation only lasts 3 months and due to some unforeseen circumstances of my father-in-law being in his last stages of cancer, i have not had time to book in my car. With all of the drama i have going on, a month later, somebody had the audacity to scratch my right rear door whilst being parked at a shopping centre. i decided it will be beneficial to me, to put through a claim for this also and have the previous authorisation done all together. So to save time i went straight to the panel beaters and got quotes and forwarded to the unlimited on wednesday the 27th of september 2017. A 'little girl' by the name of kimone moodley called me and rattled some BS stating that i'm only allowed to claim once every 3 months!! Back in 2014 these guys were all too fast to get me signed on. A policy document was posted to me and i told kimone i will be looking into it. when i did check it that evening there is absolutely nothing in those documents stating i'm only allowed to claim once every 3 months!!!! A guy by the name of shane dewraj sold me this policy back in 2014. Nobody ever mentioned to me about this 3 month claim story and i have not legally signed anything as such nor is it in any of my policy documents that were posted to me. were are the recordings of the conversation between shane and i ??? i would like to listen to that and hear if he even said that to me. so i am now baffled that i am going through such a traumatic time with my father-in-law,watching him fade away and on top of all that i have to deal with a company who *****s people over!!! its always a problem with these guys and why must i always be given the run around???

why must i always have to resort to hello peter...yasmeen larnie rep**** to my email on the 27/09/2017 stating she acknowledges my claim and has sent for authorisation. i responded stating a will await her favourable reply. On 5/10/2017 15:10 i didn't get any reply so i emailed yasmeen larnie, sean and keshnie ramprath requesting feedback and up until now 6/10/2017 9:50 i have not received any reply.

i am in such a bad space at the moment and i just wish this company that i have been loyal to for 3 years have the same loyalty towards me in my time of need. i do not wish to communicate any further via phone calls with these individuals, email will be accepted. i hope this will help me get through this ordeal with the unlimited!