ES
Elriek S

1 reviews | Active since Jul 2016

11 Dec 2017, 21:00

SENDING BROKEN/FAULTY GIFTS

Good day. I am a client of The Unlimited company. Today I received a free gift from them via courier. The gift was a bluetooth speaker. I then found that the speaker does not work....ATT ALL.

This unacceptable to say the least! I received a previous gift from them with no problems whatsoever but now they send me a broken or faulty gift...what kind of image does that give about the company? I am very very keen to cancel my policy with them if this is what they do to their clients.

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Replies (2)
The Unlimited
The Unlimited's reply11 Dec 2017, 21:12
Official

Hi Elriek, we are sorry to hear about this. We will give you a call first thing tomorrow morning and have this sorted out. Take care, The Unlimited

The Unlimited
The Unlimited's reply12 Dec 2017, 14:43
Official

Hi Elriek, thank you so much for your giving us the opportunity to look into this for you. As explained, as much as we love our customers we don’t send them gifts. Instead, we give them unbeatable value they can’t get anywhere else. We hope you are successful in finding out who sent you the speaker. If there’s anything else we can do to help you in the future, please contact us on ***. Take care, The Unlimited