AB
Annalize B

1 reviews | Active since Jan 2014

11 Dec 2024, 12:07

SELLING A PRODUCT UNDER FALSE TERMS

I CALLED TO ENQUIRE OF A BREAKDOWN ON MY VEHICLE IF THE POLICY WILL COVER THE PART. I WAS THEN INFORMED BY A CONSULTANT THAT MY POLICY DOES NOT COVER ME IN ANY WAY, BECAUSE MY VEHICLE DOES NOT FIT THE CRITERIA. THE UNLIMITED CRITERIA IS 8 YEARS LESS OR MORE THAN 180 000KMS!!!!!!!!!! WHY DID THE CONSULTANT NOT TOLD ME WHEN THE SOLD ME THE POLICY???? MY VEHICLE IS 10 YEARS OLD AND THE KILOMETERS ARE AT 145 000KM. I WANT ALL MY PREMIUMS PAID BACK TO ME FROM BEGINNING OF POLICY TILL DATE. THE POLICY WAS SOLD TO ME ON FALSE TERMS!!!!! THIS WAS FORWARDED TODAY TO THE OMBUDSMAN AS WELL.

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Replies (1)
The Unlimited
The Unlimited's reply11 Dec 2024, 12:27
Official
Hi Annalize,We’re really sorry to hear about the confusion and frustration you’ve experienced. This is definitely not the kind of experience we want for our Family. Rest assured, we’ll be looking into everything closely to understand what happened and ensure we make it right for you. A thorough investigation is underway, and we’ll be sure to get back to you with feedback within 24-48 business hours.