Scratch and dent repair

Good day,

Why do I start to feel like I am paying for a service that I cannot benefit from, it's almost 3 weeks with no response to my query. I claimed for dent and scratch repair after paying my premium for three months and was sent an SMS to get quotations from 2 workshops. 2 of the workshops are 400kms away from Kimberley and the other workshop in Kimberley is probably closed because couldn't find it with the provided address. The telephone number is also not working. I tried to get in touch with no luck. I haven't received any correspondence from the company for the past 2 weeks. Yet they will be collecting another payment on the 25th of December while I'm still waiting for them to get back to me. All the contacts are useless being landline, email and contact through the website