KN
Kreesan N

1 reviews | Active since Jun 2020

12 Apr 2024, 12:57

Scratch and Dent Policy...Stay Away!!!!!!!

Please stay away from this company, they make everything seem like unicorns and rainbows when you sign up, but when it comes to laying a claim, they find every trick in the book to avoid, Please note that this is my second vehicle with the unlimited, This is my first claim with my new vehicle , so like there terms and conditions they advised after two debit orders I could claim, I`ve done everything as advised and now they have come back to me to say that they can only pay for one rim, Because the assessor cannot see the scratches in the pictures!!!!!, A quote of R4000 and only paying a R1000, where must i now get the balance of the money from.

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Replies (5)
The Unlimited
The Unlimited's reply12 Apr 2024, 13:30
Official
Hi Kreesan.

We're sorry to hear that you have experienced difficulties with your claim. Our team would like to investigate the matter to ensure that you receive the necessary assistance. We'll be in touch with you today to provide support.



KN
Kreesan N's update12 Apr 2024, 14:32
Reviewer Update
I would like to show you that this is something that is very misleading and I would like to take this further.

as I advised the assessor that the rims are faded, he advised that this is not covered, I would like to point out the below as per your website.image.png 92.34 KB
The Unlimited
The Unlimited's reply12 Apr 2024, 14:49
Official
Hi Kreesan.

We're unable to view the image that you sent. Our team spoke to you earlier and requested that you send clear pictures of the second rim showing the damage you wanted to claim for. We'll be in touch shortly to assist you. 
KN
Kreesan N's update12 Apr 2024, 15:07
Reviewer Update
image.png 92.34 KB
KN
Kreesan N's update12 Apr 2024, 15:11
Reviewer Update
Yes and I did send through images of all rims, and like I advised the assessor the rims are faded, and he advised that you do not cover that, Please I would like you to view your website were you clearly states paint defects