1 reviews | Active since Dec 2020
******** South Africans
This is a legal **** that needs to be shutdown even their underwriters Santam Structured Life Limited must be held accountable for having these company be their intermediary, I tried to contact this company "the unlimited" after my father passed away in December last year but only got to put successfully submit my claim by 16th of January after I wrote that my lawyers will be dealing with them going forward, only then I got a response and was sent claim forms, which I filled and sent everything back after making me run around for the documents to be filled, on the 2nd of February they had all the documents, I had to call them every time to get an update till the 4th of March where I called them and only then they tell me my claim was unsuccessful, after that they tell me my father’s passing could have been a results of a pre-existing condition, so they looked at anything and everything that was wrong with him when they have to payout but things that they never asked for or told me about as I was paying my premiums every month, this is a **** and would like to make a public plea to everyone to stop all and any policies you may have had with this company and its associates. Spread the word which is “The Unlimited is a ****”. If I could rating should be -100 stars
We're so devastated to hear that your father has passed on. Our heartfelt condolences go out to you during this time of sorrow. We'd first like to apologise if our communication with you during the claims process was inefficient. We can admit that we were wrong for not providing you with regular updates. During our telephonic conversation with you today, you expressed that you don't wish to speak to us regarding the outcome. We were sad to hear this because we had wished to explain to you that the claim was unsuccessful due to the fact that you did not meet the T&Cs stipulated for your policy. Please know that each claim and each query is evaluated independently, including our underwriters . The details and full outcome of your claim were communicated with you telephonically on the 04/03/2021 and a letter of the outcome was also forwarded to your email address.
We're so devastated to hear that your father has passed on. Our heartfelt condolences go out to you during this time of sorrow. We'd first like to apologise if our communication with you during the claims process was inefficient. We can admit that we were wrong for not providing you with regular updates. During our telephonic conversation with you today, you expressed that you don't wish to speak to us regarding the outcome. We were sad to hear this because we had wished to explain to you that the claim was unsuccessful due to the fact that you did not meet the T&Cs stipulated for your policy. Please know that each claim and each query is evaluated independently, including our underwriters . The details and full outcome of your claim were communicated with you telephonically on the 04/03/2021 and a letter of the outcome was also forwarded to your email address.