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Christal H
1 reviews | Active since Oct 2019
16 Feb 2023, 09:44
********, loyal customer but no service for claims
I have been paying for 3 policies loyally for a few years and that I finally submit a claim, I'm given the run around and it's going on almost 3 years. Whenever I follow up, they respond saying I need to submit the relevant documents. I've done it so many times but still no payout. I've had it with The Unlimited. When this claim is sorted I will definitely cancel this policy
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Replies (2)
The Unlimited's replyOfficial
16 Feb 2023, 13:45Hey Christal,
Thank you for bringing this matter to our attention. We apologise for the delayed response as well as the poor service that you’ve received. Rest assured that we’re here to help. A specialist from our team will get in touch with you shortly to assist you.
The Unlimited's reply16 Feb 2023, 13:45
Official
Hey Christal,
Thank you for bringing this matter to our attention. We apologise for the delayed response as well as the poor service that you’ve received. Rest assured that we’re here to help. A specialist from our team will get in touch with you shortly to assist you.
The Unlimited's replyOfficial
16 Feb 2023, 16:05Hey Christal,
Kindly note that we got in touch with your mother today and provided her with an update on the claim. Unfortunately, we haven’t received the requested documents, hence, we haven't been able to continue with the process. As soon as we’ve received this information, we’ll be able to provide you with further assistance.
The Unlimited's reply16 Feb 2023, 16:05
Official
Hey Christal,
Kindly note that we got in touch with your mother today and provided her with an update on the claim. Unfortunately, we haven’t received the requested documents, hence, we haven't been able to continue with the process. As soon as we’ve received this information, we’ll be able to provide you with further assistance.