YD
Yandiswa D
1 reviews | Active since Nov 2015
19 Jul 2021, 11:59
********!! FUNERAL COVER NOT PAID!!
Poor *********** services, I am disgusted to say the List. My father has been paying over R360 for his funeral cover for years with you guys, when my mom claimed you gave her hell. she had to follow up with you constantly, and last feedback she got is that the claim is repudiated because my father had diabetes? where is the underwriting call when he signed up??? he didn't pass away from diabetes in any event, then the next step would be premium prejudice not declination??? the OMBUD will have you for lunch, non complying, I will not let this go!! the fine coming your way will be less of punishment than the public dent ill cause for you!!!! call me on *** before 3pm today before I escalate this... look at that ridiculous NPS rating
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Replies (4)0
Replies (4)
The Unlimited's replyOfficial
19 Jul 2021, 15:01Hi Yandiswa,
Thank you so much for writing to us. We’d like you to extend our most sincere condolences for your father’s passing. Life becomes so difficult when we lose someone close to us and we hope that you’re surrounded by those you love during this trying time. We’re deeply sorry to hear that your mother had such an awful claiming experience and we’re truly disappointed in ourselves for not providing her with the support that she needed during that time. Kindly note that her claim was unsuccessful because it did not meet the T’s and C’s stipulated for your late father’s cover. Each claim and each query is evaluated independently, including our underwriters. Please note that due to the conversation we had with you this afternoon, we’ll be forwarding your dispute to our assessors, and we’ll revert back to regarding this matter in 24-48 working hours.
Thank you so much for writing to us. We’d like you to extend our most sincere condolences for your father’s passing. Life becomes so difficult when we lose someone close to us and we hope that you’re surrounded by those you love during this trying time. We’re deeply sorry to hear that your mother had such an awful claiming experience and we’re truly disappointed in ourselves for not providing her with the support that she needed during that time. Kindly note that her claim was unsuccessful because it did not meet the T’s and C’s stipulated for your late father’s cover. Each claim and each query is evaluated independently, including our underwriters. Please note that due to the conversation we had with you this afternoon, we’ll be forwarding your dispute to our assessors, and we’ll revert back to regarding this matter in 24-48 working hours.
The Unlimited's reply19 Jul 2021, 15:01
Official
Hi Yandiswa,
Thank you so much for writing to us. We’d like you to extend our most sincere condolences for your father’s passing. Life becomes so difficult when we lose someone close to us and we hope that you’re surrounded by those you love during this trying time. We’re deeply sorry to hear that your mother had such an awful claiming experience and we’re truly disappointed in ourselves for not providing her with the support that she needed during that time. Kindly note that her claim was unsuccessful because it did not meet the T’s and C’s stipulated for your late father’s cover. Each claim and each query is evaluated independently, including our underwriters. Please note that due to the conversation we had with you this afternoon, we’ll be forwarding your dispute to our assessors, and we’ll revert back to regarding this matter in 24-48 working hours.
Thank you so much for writing to us. We’d like you to extend our most sincere condolences for your father’s passing. Life becomes so difficult when we lose someone close to us and we hope that you’re surrounded by those you love during this trying time. We’re deeply sorry to hear that your mother had such an awful claiming experience and we’re truly disappointed in ourselves for not providing her with the support that she needed during that time. Kindly note that her claim was unsuccessful because it did not meet the T’s and C’s stipulated for your late father’s cover. Each claim and each query is evaluated independently, including our underwriters. Please note that due to the conversation we had with you this afternoon, we’ll be forwarding your dispute to our assessors, and we’ll revert back to regarding this matter in 24-48 working hours.
YD
Yandiswa D's updateReviewer Update
19 Jul 2021, 15:27This generalized response is not satisfying, I have asked you for the underwriting call where My father did not disclose his pre-existing conditions, once that has been obtained, I would also like to find out what is the relevance? he suffered kidney failure??? do not worry about being there for my mother, worry about reimbursing my father, he has paid you over 3 years now already.. I am awaiting feedback from your resolutions Team, this is FAR from finish..
YD
Yandiswa D's update19 Jul 2021, 15:27
Reviewer Update
This generalized response is not satisfying, I have asked you for the underwriting call where My father did not disclose his pre-existing conditions, once that has been obtained, I would also like to find out what is the relevance? he suffered kidney failure??? do not worry about being there for my mother, worry about reimbursing my father, he has paid you over 3 years now already.. I am awaiting feedback from your resolutions Team, this is FAR from finish..
The Unlimited's replyOfficial
19 Jul 2021, 16:07Hi Yandiswa,
Thank you for reverting back to us. We understand that your emotions are quite high and we’re truly sorry for upsetting you. Please note that it’ll take us 5-7 working days to retrieve the sales call and thereafter, we’ll be more than happy to forward it to you and discuss your refund query. As we informed you earlier, our team will contact you as soon as we’ve received feedback from our assessors regarding your dispute.
The Unlimited's reply19 Jul 2021, 16:07
Official
Hi Yandiswa,
Thank you for reverting back to us. We understand that your emotions are quite high and we’re truly sorry for upsetting you. Please note that it’ll take us 5-7 working days to retrieve the sales call and thereafter, we’ll be more than happy to forward it to you and discuss your refund query. As we informed you earlier, our team will contact you as soon as we’ve received feedback from our assessors regarding your dispute.
The Unlimited's replyOfficial
20 Jul 2021, 15:44Hi Yandiswa,
We trust that you’re doing well. Our records indicate that your father joined our family through one of our face-to-face sales agents. This means that there’s no sales call for his policy, however, we can forward you a copy of the document he signed when he initially joined our family. If you’d like us to do so, please pop us a reply below.
We trust that you’re doing well. Our records indicate that your father joined our family through one of our face-to-face sales agents. This means that there’s no sales call for his policy, however, we can forward you a copy of the document he signed when he initially joined our family. If you’d like us to do so, please pop us a reply below.
The Unlimited's reply20 Jul 2021, 15:44
Official
Hi Yandiswa,
We trust that you’re doing well. Our records indicate that your father joined our family through one of our face-to-face sales agents. This means that there’s no sales call for his policy, however, we can forward you a copy of the document he signed when he initially joined our family. If you’d like us to do so, please pop us a reply below.
We trust that you’re doing well. Our records indicate that your father joined our family through one of our face-to-face sales agents. This means that there’s no sales call for his policy, however, we can forward you a copy of the document he signed when he initially joined our family. If you’d like us to do so, please pop us a reply below.