EC
Elijah C
1 reviews | Active since Jun 2020
04 Mar 2021, 12:16
********
Horrible service they take your money and when it's time to claim they ignore you and push you from pillar to post
I can't even call with my number anymore I think they block you but if I call the same number from another phone it magically works
When you claim they say use an app which you wait 2 days for an sms you log the claim then they say they'll call you then when you call they say wait 24 hours its now 72 hours
I don't recommend listening to their lies about taking their policy trust me its a **** I'm going to cancel and get a full refund it's easier to fix the scratched yourself don't use them!
I will log a complaint and go to the ombudsman the FSCA need to know they are **********
Helpful (0)
Replies (7)0
Replies (7)
The Unlimited's replyOfficial
04 Mar 2021, 18:45 Hi Elijah,
Thank you for taking our call today and for giving us the opportunity to assist you. We're truly sorry for the claiming experience that you're having with us. Kindly note that we would never block a customer's number if they haven't requested us to do so. We attempted to contact you again this afternoon and couldn't get a hold of you. A member from our team will be contacting you again tomorrow morning to provide you with an update for your claim.
Thank you for taking our call today and for giving us the opportunity to assist you. We're truly sorry for the claiming experience that you're having with us. Kindly note that we would never block a customer's number if they haven't requested us to do so. We attempted to contact you again this afternoon and couldn't get a hold of you. A member from our team will be contacting you again tomorrow morning to provide you with an update for your claim.
The Unlimited's reply04 Mar 2021, 18:45
Official
Hi Elijah,
Thank you for taking our call today and for giving us the opportunity to assist you. We're truly sorry for the claiming experience that you're having with us. Kindly note that we would never block a customer's number if they haven't requested us to do so. We attempted to contact you again this afternoon and couldn't get a hold of you. A member from our team will be contacting you again tomorrow morning to provide you with an update for your claim.
Thank you for taking our call today and for giving us the opportunity to assist you. We're truly sorry for the claiming experience that you're having with us. Kindly note that we would never block a customer's number if they haven't requested us to do so. We attempted to contact you again this afternoon and couldn't get a hold of you. A member from our team will be contacting you again tomorrow morning to provide you with an update for your claim.
The Unlimited's replyOfficial
05 Mar 2021, 13:57Hi Elijah,
We’ve been trying to contact you and unfortunately, we're unable to get through to you. Kindly note that your claim has been approved. Once again, we're sorry for the service that you received from us.
We’ve been trying to contact you and unfortunately, we're unable to get through to you. Kindly note that your claim has been approved. Once again, we're sorry for the service that you received from us.
The Unlimited's reply05 Mar 2021, 13:57
Official
Hi Elijah,
We’ve been trying to contact you and unfortunately, we're unable to get through to you. Kindly note that your claim has been approved. Once again, we're sorry for the service that you received from us.
We’ve been trying to contact you and unfortunately, we're unable to get through to you. Kindly note that your claim has been approved. Once again, we're sorry for the service that you received from us.
EC
Elijah C's updateReviewer Update
05 Mar 2021, 14:29Hi no one has called me please contact me so I know how to process claim
EC
Elijah C's update05 Mar 2021, 14:29
Reviewer Update
Hi no one has called me please contact me so I know how to process claim
EC
Elijah C's updateReviewer Update
08 Mar 2021, 10:58Still waiting?
EC
Elijah C's update08 Mar 2021, 10:58
Reviewer Update
Still waiting?
The Unlimited's replyOfficial
08 Mar 2021, 12:00Hi Elijah,
Thank you so much for getting back to us. We're truly sorry for keeping you waiting. Kindly note that a member from our claims team will be contacting you today.
Thank you so much for getting back to us. We're truly sorry for keeping you waiting. Kindly note that a member from our claims team will be contacting you today.
The Unlimited's reply08 Mar 2021, 12:00
Official
Hi Elijah,
Thank you so much for getting back to us. We're truly sorry for keeping you waiting. Kindly note that a member from our claims team will be contacting you today.
Thank you so much for getting back to us. We're truly sorry for keeping you waiting. Kindly note that a member from our claims team will be contacting you today.
EC
Elijah C's updateReviewer Update
09 Mar 2021, 11:38Hi Melody
Just a reminder for today's call
We agreed for COB today
Thank you so far for the updates hopefully all will get resolved today
Just a reminder for today's call
We agreed for COB today
Thank you so far for the updates hopefully all will get resolved today
EC
Elijah C's update09 Mar 2021, 11:38
Reviewer Update
Hi Melody
Just a reminder for today's call
We agreed for COB today
Thank you so far for the updates hopefully all will get resolved today
Just a reminder for today's call
We agreed for COB today
Thank you so far for the updates hopefully all will get resolved today
The Unlimited's replyOfficial
09 Mar 2021, 19:25Hi Elijah,
We appreciate you giving us a few minutes of your time today and for allowing us to take you through our claims process. We're patiently waiting for the quote as we've requested, so that we can assist you further.
We appreciate you giving us a few minutes of your time today and for allowing us to take you through our claims process. We're patiently waiting for the quote as we've requested, so that we can assist you further.
The Unlimited's reply09 Mar 2021, 19:25
Official
Hi Elijah,
We appreciate you giving us a few minutes of your time today and for allowing us to take you through our claims process. We're patiently waiting for the quote as we've requested, so that we can assist you further.
We appreciate you giving us a few minutes of your time today and for allowing us to take you through our claims process. We're patiently waiting for the quote as we've requested, so that we can assist you further.