******** and Poor service

Unlimited Insurance worst insurance company and ********

On the 18 February 2019 my husband called unlimited claims department since we have a scratch&dent cover with them, the reason we called them is because our car had a few dents which needed attention, my husband called them which it took 40 minutes of holding on the phone to reach them finally when we went through he spoke to a lady called Ayanda who instructed that we should get 3 quotations from panelbeators for the dents on our car, we went to 3 panelbeators which are RMI Approved got the quotations and sent them via email to ********** week went by no response from anyone from the unlimited we than took our last airtime again to contact them to do a follow only to be told by the lady called Ayanda that she never received the quotations reason being she can't receive files of a certain mb, I couldn't understand that why is it that if she hasn't received them why does she not call us back to inform us to cut the story short I stated that I will resend them again I resent them using my email address ********** they went through I waited for the response another week went by we again had to be the one's calling them upon calling them I was told we must send pictures of our car and license disc we took the required pictures sent them immediately, after 2days we were told that the quotations from our panelbeators are none valid reason being they don't work with them ?, we were than told by (Stansile Caliste, ********** that we should take it to a panelbeators which they work with in Thabazimbi Limpopo called S&Z Panelbeators, upon arrival the quotation was done which amounted to R12, 000, whilst the 3 banelbeators we took our car to before ranged from R2450-R3200 highest, we than sent the quotation we received from their so called partner and we waited for a response for 2 weeks only to be told that our claim was rejected because they only pay out up to R3000, that's after 5weeks of running around to get quotations which forced an hour drive from home endless follow up calls only to be told that our claim was rejected a mere stupid scratch

I would to tell people that this insurance company is a **** but every month they deduct from our account but when it's time to pay you will be sent from pillar to post I pay about R359.98 every month because I have 2 cars covered by them since 2018 January this was actually our first claim but what a nightmare and emotional stress ?? I pay Every month for a service we are rejected to receive as promised As a lawyer I will be taking the matter further on behalf of my husband to sue this company for false advertising and failure to deliver, this month expect a bouncing debit from me once I'm done with you you goluys won't believe your eyes

The Unlimited you are a ******** company

Mr Spencer Tikoane AUPOO7 ********** 893297