MR
Makgetha R

1 reviews | Active since Apr 2020

26 Jun 2021, 04:44

********

I don't have any policy or insurance with you but you are debiting my account and reversal costs affect my account ???

0
Replies (4)
The Unlimited
The Unlimited's reply26 Jun 2021, 11:17
Official
Hi Makgetha,



Thank you for using this platform to reach out to us. We’re very troubled to hear that we’ve been debiting your account whilst you don’t have a membership with us. We’ve been trying to reach you so that we can discuss this matter further and unfortunately, we’re failing to get through to you. Please tell us what time you’ll be available to take our call between now and 1:00PM or you can contact us via our customer care line.
MR
Makgetha R's update27 Jun 2021, 14:29
Reviewer Update
When did you get hold of me and which numbers did you call me on because I don't even have a missed call from you. You guys are just a ***** and for that matter I don't even have 1 debit order on that account. Do you guys even have my ID number?
The Unlimited
The Unlimited's reply27 Jun 2021, 19:53
Official
Hi Makgetha,


Thank you for reverting back to us. Please note that we attempted to contact you at 08:59AM and unfortunately, we reached your voicemail box. A member from our team will be contacting you again tomorrow morning. 
The Unlimited
The Unlimited's reply28 Jun 2021, 14:29
Official
Hi Makgetha,
 
 
We've been trying to contact you again unfortunately, your number doesn't exist on the MTN network. When you get some free time, please reach out to us via our customer care line and we'll assist you further with this matter.