NM
Nkagisang M
1 reviews | Active since Sept 2017
01 Sept 2021, 14:44
****med by the Unlimited
Good day dear ******* co. Please explain why are you debiting my account yet I don't have any policy or any agreement of somekind with you, to prove that you are ******** my app even the bank itself can't reverse the debit as you put some lock into it called *Debit check*. You are so difficult to trace as your 086... Number isn't going through. Pls reverse all the amount you debited from my account ASAP
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Replies (4)0
Replies (4)
The Unlimited's replyOfficial
01 Sept 2021, 17:41 Hi Nkagisang,
Thank you for raising this issue with us. We understand your frustration and we'd feel the exact same way if we were in your shoes, as it’s not fair for your account to be debited without your consent. As we mentioned to you earlier today, we’re unable to assist you efficiently with this matter unless we have your relevant personal details. Due to you informing us that you’ve sent the details via WhatsApp, we kindly ask that you give us some time to comb through our messages and revert back to you. We sincerely apologise for the inconvenience, and we promise to provide you with an update regarding this matter during the course of the day tomorrow.
Thank you for raising this issue with us. We understand your frustration and we'd feel the exact same way if we were in your shoes, as it’s not fair for your account to be debited without your consent. As we mentioned to you earlier today, we’re unable to assist you efficiently with this matter unless we have your relevant personal details. Due to you informing us that you’ve sent the details via WhatsApp, we kindly ask that you give us some time to comb through our messages and revert back to you. We sincerely apologise for the inconvenience, and we promise to provide you with an update regarding this matter during the course of the day tomorrow.
The Unlimited's reply01 Sept 2021, 17:41
Official
Hi Nkagisang,
Thank you for raising this issue with us. We understand your frustration and we'd feel the exact same way if we were in your shoes, as it’s not fair for your account to be debited without your consent. As we mentioned to you earlier today, we’re unable to assist you efficiently with this matter unless we have your relevant personal details. Due to you informing us that you’ve sent the details via WhatsApp, we kindly ask that you give us some time to comb through our messages and revert back to you. We sincerely apologise for the inconvenience, and we promise to provide you with an update regarding this matter during the course of the day tomorrow.
Thank you for raising this issue with us. We understand your frustration and we'd feel the exact same way if we were in your shoes, as it’s not fair for your account to be debited without your consent. As we mentioned to you earlier today, we’re unable to assist you efficiently with this matter unless we have your relevant personal details. Due to you informing us that you’ve sent the details via WhatsApp, we kindly ask that you give us some time to comb through our messages and revert back to you. We sincerely apologise for the inconvenience, and we promise to provide you with an update regarding this matter during the course of the day tomorrow.
NM
Nkagisang M's updateReviewer Update
01 Sept 2021, 18:28This is so Ironic how did it happen that you monthly debit my account yet you guys don't have any my personal details except for my cellphone number????? Yes I received a call from some guy claiming to be calling frm the unlimited,
I really wasn't comfortable to give him my Identity number as I'm now weary of more ******** like you. Please treat this matter in the most urgent way you can.
I really wasn't comfortable to give him my Identity number as I'm now weary of more ******** like you. Please treat this matter in the most urgent way you can.
NM
Nkagisang M's update01 Sept 2021, 18:28
Reviewer Update
This is so Ironic how did it happen that you monthly debit my account yet you guys don't have any my personal details except for my cellphone number????? Yes I received a call from some guy claiming to be calling frm the unlimited,
I really wasn't comfortable to give him my Identity number as I'm now weary of more ******** like you. Please treat this matter in the most urgent way you can.
I really wasn't comfortable to give him my Identity number as I'm now weary of more ******** like you. Please treat this matter in the most urgent way you can.
The Unlimited's replyOfficial
01 Sept 2021, 19:46 Hi Nkagisang,
Thank you for reverting back to us. We understand that your emotions are quite high and we’re truly sorry for upsetting you. The gentleman who contacted you at 4:00PM today is a member of our team and we can assure you that we're placing the highest priority on this matter. We kindly ask that you be patient with us as we'll definitely reach out to you again tomorrow.
Thank you for reverting back to us. We understand that your emotions are quite high and we’re truly sorry for upsetting you. The gentleman who contacted you at 4:00PM today is a member of our team and we can assure you that we're placing the highest priority on this matter. We kindly ask that you be patient with us as we'll definitely reach out to you again tomorrow.
The Unlimited's reply01 Sept 2021, 19:46
Official
Hi Nkagisang,
Thank you for reverting back to us. We understand that your emotions are quite high and we’re truly sorry for upsetting you. The gentleman who contacted you at 4:00PM today is a member of our team and we can assure you that we're placing the highest priority on this matter. We kindly ask that you be patient with us as we'll definitely reach out to you again tomorrow.
Thank you for reverting back to us. We understand that your emotions are quite high and we’re truly sorry for upsetting you. The gentleman who contacted you at 4:00PM today is a member of our team and we can assure you that we're placing the highest priority on this matter. We kindly ask that you be patient with us as we'll definitely reach out to you again tomorrow.
The Unlimited's replyOfficial
02 Sept 2021, 19:11Hi Nkagisang,
Thank you so much for taking our call today and for giving us the opportunity to discuss your review at length with you. We can confirm that that cover which was in your name has been cancelled and there’ll be no further debits to your account. Come tomorrow morning, our team will process you a refund of the three premiums which were collected from you. The payment will take 24-48 hours to reflect in your bank account. We believe that honesty and integrity are values which should never be compromised so, we’ll be looking into how the membership was created without your consent as this goes against the very fabric of our DNA. Lastly, we wish to extend our heartfelt apologies for any disruption we may have caused in your life
Thank you so much for taking our call today and for giving us the opportunity to discuss your review at length with you. We can confirm that that cover which was in your name has been cancelled and there’ll be no further debits to your account. Come tomorrow morning, our team will process you a refund of the three premiums which were collected from you. The payment will take 24-48 hours to reflect in your bank account. We believe that honesty and integrity are values which should never be compromised so, we’ll be looking into how the membership was created without your consent as this goes against the very fabric of our DNA. Lastly, we wish to extend our heartfelt apologies for any disruption we may have caused in your life
The Unlimited's reply02 Sept 2021, 19:11
Official
Hi Nkagisang,
Thank you so much for taking our call today and for giving us the opportunity to discuss your review at length with you. We can confirm that that cover which was in your name has been cancelled and there’ll be no further debits to your account. Come tomorrow morning, our team will process you a refund of the three premiums which were collected from you. The payment will take 24-48 hours to reflect in your bank account. We believe that honesty and integrity are values which should never be compromised so, we’ll be looking into how the membership was created without your consent as this goes against the very fabric of our DNA. Lastly, we wish to extend our heartfelt apologies for any disruption we may have caused in your life
Thank you so much for taking our call today and for giving us the opportunity to discuss your review at length with you. We can confirm that that cover which was in your name has been cancelled and there’ll be no further debits to your account. Come tomorrow morning, our team will process you a refund of the three premiums which were collected from you. The payment will take 24-48 hours to reflect in your bank account. We believe that honesty and integrity are values which should never be compromised so, we’ll be looking into how the membership was created without your consent as this goes against the very fabric of our DNA. Lastly, we wish to extend our heartfelt apologies for any disruption we may have caused in your life