1 reviews | Active since Sept 2021
****! ****! ****!
This company is a ****. People be aware of this company. I can write a novel regarding their shady dealings from when I took my policy with them to now that I am claiming accidental cover. Today is the 7th day, and I am due for an outcome on my claim; they are now requesting motivational letters from doctors. I have supp**** them with everything they requested, hospital records which have admission and discharge dates, procedures performed, medication administered, X-rays, CT scans you name it. All these records cost money; private hospitals do not just give records without paying for them. Doctors fill in the forms at a fee as well. Furthermore, they want motivational letters stipulating why we had to stay for so long in hospital. How long are they expecting to have stayed in hospital after being in a fatal accident? Are these the tricks from avoiding payment, yet you are so quick to deduct money. Your service is pathetic, to say the least!
Thank you so much for bringing this matter to our attention. It brings us a lot sorrow hear about your claim experience with us. We understand that we’ve requested a lot of documentation from you, however, this is necessary in order for to assist you further with your claim. We’d like to bring to your attention that we’re not a **** and we’ve been servicing customers for 27 years. We can assure you that we’re not finding ways to avoid paying out your claim. As a matter of fact, we’re in the business of paying claims and we want to ensure that upon every successful claim our customers receive payment. We’re not one to shy away from any problem that’s brought to our attention and we want to ensure that your claims process is smooth and efficient. A team member will give you a call shortly to assist you.
Thank you so much for bringing this matter to our attention. It brings us a lot sorrow hear about your claim experience with us. We understand that we’ve requested a lot of documentation from you, however, this is necessary in order for to assist you further with your claim. We’d like to bring to your attention that we’re not a **** and we’ve been servicing customers for 27 years. We can assure you that we’re not finding ways to avoid paying out your claim. As a matter of fact, we’re in the business of paying claims and we want to ensure that upon every successful claim our customers receive payment. We’re not one to shy away from any problem that’s brought to our attention and we want to ensure that your claims process is smooth and efficient. A team member will give you a call shortly to assist you.
Thank you so much for taking our call this evening. Please note that you currently have two ongoing claims with us therefore, we require you to submit two separate sets of documents. At your earliest convenience, kindly submit the documents which are outstanding for both claims so that we can assess them accordingly. In the meantime, our team will get in touch with the hospital so that we can retrieve the statements of account. We’ll contact you again as soon as we’ve received feedback from the hospital.
Thank you so much for taking our call this evening. Please note that you currently have two ongoing claims with us therefore, we require you to submit two separate sets of documents. At your earliest convenience, kindly submit the documents which are outstanding for both claims so that we can assess them accordingly. In the meantime, our team will get in touch with the hospital so that we can retrieve the statements of account. We’ll contact you again as soon as we’ve received feedback from the hospital.