TP
Thabo P

1 reviews | Active since May 2018

23 Jul 2019, 21:28

**** insurance cancel while you have chance

The unlimited

It's been a tromour , devastating feeling for our family, My Lil sister passed away Thursday 13/06/2019 and Made a claim the following day which was Friday 14/06/2016 and I sent all necessary documents. Tuesday 18/06/2019 . I called again for the outcome . I got a lime excuse that the finger prints was not clear and medical questionnaire was incomplete whereby I completed the medical questionnaire and redone finger prints again and sent everything. Two weeks past. I keep on resending documents and week before I called for the outcome Ispoke to Rudy consultant who told me that my documents is outstanding affidavit needed to be emailed Wednesday 17/07/2019, I called again They told me I will receive bank notification before Friday 19/07/2019 guess what nothing has happened, I called today 23/07/2019 same story whereby I was furious and wanted to talk to the manager her name is Lerato she told me claim department will get back to me before 5 o'clock good people the unlimited insurance bad all they know do best is to deduct money , I don't need this stress again in my life I regret the day I joined it I TRUELY AND STRONGLY BELIEVE THAT THE UNLIMITED INSURANCE IS A TOTAL ****

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Replies (2)
The Unlimited
The Unlimited's reply24 Jul 2019, 10:55
Official
Hi Thabo, We’re deeply sorry to hear about your sister’s passing. We understand  it’s a tough and emotional time for you and your family.  We’ve contacted the policyholder and informed her that the claim is under final review. We will provide her with feedback in 24 to 48 working hours. 
The Unlimited
The Unlimited's reply25 Jul 2019, 16:07
Official
Hi Thabo, We’ve contacted the policyholder and she was informed of the outcome for her claim. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.