JM
Jannine M
1 reviews | Active since Jun 2021
28 Jun 2021, 20:49
****!
I have sent a cancellation email to unlimited on the 18 of June yet no one has gotten back to me , I tried calling the customer care number and the phone hangs up after I select an option and wait for an operator. In all of this I only received an sms reminding me about my next debit order.
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Replies (1)
The Unlimited's replyOfficial
29 Jun 2021, 13:06Hi Jannine,
Thank you for alerting us about this issue. We've checked on our system and found that you really did send us an email on the 19/06/2021 and since then we never took the time to reach out to you regarding your request. As a business that's founded on values and being Real is one of them, we have messed up this time and we truly account for this failure. Please accept our sincere apology for not being there when you needed us to help you. Our customer care lines are open from 8AM-5PM Monday to Friday and 8AM-1PM on Saturday, there hasn't been any issues with regards to calls failing to come through the call centre. We can conclude that your policy has been cancelled and we truly appreciate you for taking our call today so that we resolve this matter. Once again, thank you so much for bringing this to our attention as this will help us to improve our services.
Thank you for alerting us about this issue. We've checked on our system and found that you really did send us an email on the 19/06/2021 and since then we never took the time to reach out to you regarding your request. As a business that's founded on values and being Real is one of them, we have messed up this time and we truly account for this failure. Please accept our sincere apology for not being there when you needed us to help you. Our customer care lines are open from 8AM-5PM Monday to Friday and 8AM-1PM on Saturday, there hasn't been any issues with regards to calls failing to come through the call centre. We can conclude that your policy has been cancelled and we truly appreciate you for taking our call today so that we resolve this matter. Once again, thank you so much for bringing this to our attention as this will help us to improve our services.
The Unlimited's reply29 Jun 2021, 13:06
Official
Hi Jannine,
Thank you for alerting us about this issue. We've checked on our system and found that you really did send us an email on the 19/06/2021 and since then we never took the time to reach out to you regarding your request. As a business that's founded on values and being Real is one of them, we have messed up this time and we truly account for this failure. Please accept our sincere apology for not being there when you needed us to help you. Our customer care lines are open from 8AM-5PM Monday to Friday and 8AM-1PM on Saturday, there hasn't been any issues with regards to calls failing to come through the call centre. We can conclude that your policy has been cancelled and we truly appreciate you for taking our call today so that we resolve this matter. Once again, thank you so much for bringing this to our attention as this will help us to improve our services.
Thank you for alerting us about this issue. We've checked on our system and found that you really did send us an email on the 19/06/2021 and since then we never took the time to reach out to you regarding your request. As a business that's founded on values and being Real is one of them, we have messed up this time and we truly account for this failure. Please accept our sincere apology for not being there when you needed us to help you. Our customer care lines are open from 8AM-5PM Monday to Friday and 8AM-1PM on Saturday, there hasn't been any issues with regards to calls failing to come through the call centre. We can conclude that your policy has been cancelled and we truly appreciate you for taking our call today so that we resolve this matter. Once again, thank you so much for bringing this to our attention as this will help us to improve our services.