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They are simply *******!! Hello, where can i report you as a ****!!! I have cancelled my policy more than a year ago. You still try and take the debit order. When i phone i am told that it is an active policy but you havent received one successful debit in the past year. Then you transfer me and cut me off AgentNov 1, 2022, 11:40am

Hi Natania, you are chatting to Nelly. How can I help? Natania SmithNov 1, 2022, 11:40am

I have sent you an email as well

Good Day

See I tried calling and then you guys just cut me off like always. So here goes…

Check the email I sent to *** on 12 Nov 2021 at 5h08 Check the mail I sent a month before that to cancel my policy to customercare which you guys then called and said I can claim for my days in hospital. That never happened therefore I then again tried to cancel the policy by sending a mail to the above person. I have phoned on numerous occasions to cancel this policy, on one you have even promised to pay back my back fees for the debits that keep bouncing coz you keep taking it whenever you want despite the fact that I have cancelled this policy telephonically 3 times along with about 4 emails already!!! I’m sure you have all the recordings so please listen to them and ensure this does not happen again

The total that you owe me can be paid directly to my standard bank account (same account you try to debit from since it is now in arrears with R 1800 +)

November 2021 Until October 2022 (12 Months) = R 147 bank fees that keeps on bouncing because I cancelled this debit and you keep changing the date since you know you are in the wrong * 12 R 1746

To be refunded into my account by Friday this week an make sure to cancel this policy. If this thing goes off again at the end of October or any other following month I will go make a police case as well as get an attorney involved to ensure that you pay for all the emotional garbage that this has also caused.

Plus ADD ANOTHER R 147 TO THIS AMOUNT AND ENSURE THAT IT IS PAID INTO MY BANK ACCOUNT TODAY AS THIS ACCOUNT IS NOW IN ARREARS WITH MORE THAN R 2000 DUE TO THE FAILED DEBITS THAT YOU KEEP *****ING AgentNov 1, 2022, 11:41am

Please give me your ID number so I can look into it.

Natania SmithNov 1, 2022, 11:41am

I am now also posting this on HELLOPETER and will try and figure out what other platforms and i will go make a police case against you as well

I am fed-up

I was promised all my bank fees back by one of you consultants when i phoned earlier this year. Now this keeps on happening and i don't have the money to pay. I don't even use this account anymore

So it is only YOUR FEES that keep pilling up on it.