GM
Gwendolyn M
1 reviews | Active since Sept 2017
08 Oct 2021, 15:44
**********.
**********! Please dont be fooled in signing up ANY policies with this company. They are quick to debit premiums & if you ever have to claim, you will be Stranded minimum 2 days alongside the road before anyone comes out to assist you. You have to repeatedly call in speak to 7 different people in different departments all requesting you to repeat your ID, cell phone, policy number, make of vehicle before they transfer you to the next person who asks you all the same questions. Never use The Unlimited & Msure big ********!
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Replies (4)0
Replies (4)
The Unlimited's replyOfficial
08 Oct 2021, 18:06Hi Gwen,
It’s difficult for us to read through your review. You’ve been a member of our family for many years now and we owe you the world for your loyalty. We’re genuinely sorry for the ********** claiming experience that you’ve had with us and we hope that you can find it in your heart to forgive us. Kindly note that we’re obligated to verify your personal details every time you interact with us. As we informed you, your documents were only received earlier today and your claim is currently under assessment. We kindly ask that you be patient with us and we promise that our team will contact you in the coming week to provide you with feedback regarding the outcome.
It’s difficult for us to read through your review. You’ve been a member of our family for many years now and we owe you the world for your loyalty. We’re genuinely sorry for the ********** claiming experience that you’ve had with us and we hope that you can find it in your heart to forgive us. Kindly note that we’re obligated to verify your personal details every time you interact with us. As we informed you, your documents were only received earlier today and your claim is currently under assessment. We kindly ask that you be patient with us and we promise that our team will contact you in the coming week to provide you with feedback regarding the outcome.
The Unlimited's reply08 Oct 2021, 18:06
Official
Hi Gwen,
It’s difficult for us to read through your review. You’ve been a member of our family for many years now and we owe you the world for your loyalty. We’re genuinely sorry for the ********** claiming experience that you’ve had with us and we hope that you can find it in your heart to forgive us. Kindly note that we’re obligated to verify your personal details every time you interact with us. As we informed you, your documents were only received earlier today and your claim is currently under assessment. We kindly ask that you be patient with us and we promise that our team will contact you in the coming week to provide you with feedback regarding the outcome.
It’s difficult for us to read through your review. You’ve been a member of our family for many years now and we owe you the world for your loyalty. We’re genuinely sorry for the ********** claiming experience that you’ve had with us and we hope that you can find it in your heart to forgive us. Kindly note that we’re obligated to verify your personal details every time you interact with us. As we informed you, your documents were only received earlier today and your claim is currently under assessment. We kindly ask that you be patient with us and we promise that our team will contact you in the coming week to provide you with feedback regarding the outcome.
GM
Gwendolyn M's updateReviewer Update
13 Oct 2021, 15:18And what woukd you say today 5 days later & still NO REPLY or Communication with your company!! Still think you treat your clients in good time!
GM
Gwendolyn M's update13 Oct 2021, 15:18
Reviewer Update
And what woukd you say today 5 days later & still NO REPLY or Communication with your company!! Still think you treat your clients in good time!
GM
Gwendolyn M's updateReviewer Update
13 Oct 2021, 16:18Please check small print. When the Sales person sells you a Tyre policy, he brings to your attention, you have R2000 or R4000 to claim should you hit a pothole or curb etc.
Unfortunately what he Does NOT tell you: for the claim to be approved you have TO HAVE ALL FOUR Tyres name brand the same!!! What that has to do with hitting a pothole is beyond me!
All 4 tyres have to be the same size & depth. Again if it's not the cause of the accident what on earth will it matter. This Company hides any loophole to get themselves out of a claim!!! Please Don't be fooled by there Sales pitch Lies!!
The Unlimited does not tell you the following when selling you a policy.
Unfortunately what he Does NOT tell you: for the claim to be approved you have TO HAVE ALL FOUR Tyres name brand the same!!! What that has to do with hitting a pothole is beyond me!
All 4 tyres have to be the same size & depth. Again if it's not the cause of the accident what on earth will it matter. This Company hides any loophole to get themselves out of a claim!!! Please Don't be fooled by there Sales pitch Lies!!
The Unlimited does not tell you the following when selling you a policy.
GM
Gwendolyn M's update13 Oct 2021, 16:18
Reviewer Update
Please check small print. When the Sales person sells you a Tyre policy, he brings to your attention, you have R2000 or R4000 to claim should you hit a pothole or curb etc.
Unfortunately what he Does NOT tell you: for the claim to be approved you have TO HAVE ALL FOUR Tyres name brand the same!!! What that has to do with hitting a pothole is beyond me!
All 4 tyres have to be the same size & depth. Again if it's not the cause of the accident what on earth will it matter. This Company hides any loophole to get themselves out of a claim!!! Please Don't be fooled by there Sales pitch Lies!!
The Unlimited does not tell you the following when selling you a policy.
Unfortunately what he Does NOT tell you: for the claim to be approved you have TO HAVE ALL FOUR Tyres name brand the same!!! What that has to do with hitting a pothole is beyond me!
All 4 tyres have to be the same size & depth. Again if it's not the cause of the accident what on earth will it matter. This Company hides any loophole to get themselves out of a claim!!! Please Don't be fooled by there Sales pitch Lies!!
The Unlimited does not tell you the following when selling you a policy.
The Unlimited's replyOfficial
13 Oct 2021, 18:31Hi Gwen,
Thank you so much for taking our call today and giving us the opportunity to assist you. We understand your frustration as the outcome of your claim is not what you would’ve wanted. However, your claim was unsuccessful as it didn’t meet the requirements of our terms and conditions. We’ll never purposely look for ways not to assist you as we’ve helped thousands of customers with their claims and those were successful as they fall within the scope of the cover. If you wish to lodge a formal complaint, you can follow the complaints procedure that we’ve sent to you via SMS on the 08/10/2021.
Thank you so much for taking our call today and giving us the opportunity to assist you. We understand your frustration as the outcome of your claim is not what you would’ve wanted. However, your claim was unsuccessful as it didn’t meet the requirements of our terms and conditions. We’ll never purposely look for ways not to assist you as we’ve helped thousands of customers with their claims and those were successful as they fall within the scope of the cover. If you wish to lodge a formal complaint, you can follow the complaints procedure that we’ve sent to you via SMS on the 08/10/2021.
The Unlimited's reply13 Oct 2021, 18:31
Official
Hi Gwen,
Thank you so much for taking our call today and giving us the opportunity to assist you. We understand your frustration as the outcome of your claim is not what you would’ve wanted. However, your claim was unsuccessful as it didn’t meet the requirements of our terms and conditions. We’ll never purposely look for ways not to assist you as we’ve helped thousands of customers with their claims and those were successful as they fall within the scope of the cover. If you wish to lodge a formal complaint, you can follow the complaints procedure that we’ve sent to you via SMS on the 08/10/2021.
Thank you so much for taking our call today and giving us the opportunity to assist you. We understand your frustration as the outcome of your claim is not what you would’ve wanted. However, your claim was unsuccessful as it didn’t meet the requirements of our terms and conditions. We’ll never purposely look for ways not to assist you as we’ve helped thousands of customers with their claims and those were successful as they fall within the scope of the cover. If you wish to lodge a formal complaint, you can follow the complaints procedure that we’ve sent to you via SMS on the 08/10/2021.