JM
Jacob M

1 reviews | Active since Oct 2021

28 Oct 2021, 04:09

****

This is a **** I cancelled my policy with them last month on the 28th of September 2021 for double debiting my account,yesterday 27th of October 2021 they double debited my account again even though I have their policy cancellation reference number, it's time I refer this matter to South African Police Services,Hawks,Competition Commission Tribunal,Company and Intellectual Property Commission,South African people are ****med by this company everyday its time to shut them down for good!

0
Replies (2)
The Unlimited
The Unlimited's reply28 Oct 2021, 13:09
Official
 
Hi Jacob, 
 
 Thank you for getting in touch with us. We're so sad to hear that the debit orders going off your account abysmally have made you feel that we're a **** as we're not. When we spoke to you last month, we informed you that our system only shows one debit order and we requested that you send your statement reflecting the charges, so that you can be refunded accordingly. We've checked again for this month and no double debit is showing, so we'll need your bank statement in order to assist you efficiently. One of our specialists will contact you today to assist you with this matter. 
The Unlimited
The Unlimited's reply28 Oct 2021, 17:59
Official
Hi Jocob,

We attempted t contact you earlier today and unfortunately, we were unable to get through to you. Please note that your membership will remain active up until we talk to you over the phone. When you're available tomorrow, please contact us on ***and choose option 5 for further assistance. Alternatively, let us know which time will be convenient for us to give you a call.