وج
ويلسون جوزيف
1 reviews | Active since Dec 2020
15 Dec 2020, 11:54
****
This is so not on, I am waiting for you to contact me with regards to the claim I made and you promised to get back to me on Monday which was yesterday, today you debit my account. For what am paying. If you cannot provide me with the service you're supposed to how do I go about getting my premiums back
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Replies (4)
The Unlimited's replyOfficial
15 Dec 2020, 15:45 Hi Joseph,
We sincerely apologise for not reaching out to you on Monday morning as said we would. We understand that this was poor service on our part and you have every right to be upset. Kindly note that we just tried to contact you and unfortunately, we were unable to get through to you. Please let us know what time it'll be convenient for us to give you a call or you may get in touch with us via our customer care line on *** and we'll assist you with your claim and discuss your refund.
We sincerely apologise for not reaching out to you on Monday morning as said we would. We understand that this was poor service on our part and you have every right to be upset. Kindly note that we just tried to contact you and unfortunately, we were unable to get through to you. Please let us know what time it'll be convenient for us to give you a call or you may get in touch with us via our customer care line on *** and we'll assist you with your claim and discuss your refund.
The Unlimited's reply15 Dec 2020, 15:45
Official
Hi Joseph,
We sincerely apologise for not reaching out to you on Monday morning as said we would. We understand that this was poor service on our part and you have every right to be upset. Kindly note that we just tried to contact you and unfortunately, we were unable to get through to you. Please let us know what time it'll be convenient for us to give you a call or you may get in touch with us via our customer care line on *** and we'll assist you with your claim and discuss your refund.
We sincerely apologise for not reaching out to you on Monday morning as said we would. We understand that this was poor service on our part and you have every right to be upset. Kindly note that we just tried to contact you and unfortunately, we were unable to get through to you. Please let us know what time it'll be convenient for us to give you a call or you may get in touch with us via our customer care line on *** and we'll assist you with your claim and discuss your refund.
وج
ويلسون جوزيف's updateReviewer Update
15 Dec 2020, 17:15You can call at 10:00 on Thursday
وج
ويلسون جوزيف's update15 Dec 2020, 17:15
Reviewer Update
You can call at 10:00 on Thursday
The Unlimited's replyOfficial
15 Dec 2020, 19:02 Hi Joseph,
Thank you for getting back to us. We'll reach out to you on Thursday morning at 10:00AM.
Thank you for getting back to us. We'll reach out to you on Thursday morning at 10:00AM.
The Unlimited's reply15 Dec 2020, 19:02
Official
Hi Joseph,
Thank you for getting back to us. We'll reach out to you on Thursday morning at 10:00AM.
Thank you for getting back to us. We'll reach out to you on Thursday morning at 10:00AM.
The Unlimited's replyOfficial
17 Dec 2020, 11:11 Hi Joseph,
Thank you so much for taking our call this morning and for giving us the opportunity to assist you with your claim. Kindly note that we've SMSed you a new list of panel beaters in Kimberley, where you'll be able to obtain the required quotes to help us fix your vehicle. If you happen to visit these panel beaters and encounter any issues, please let us know and we'll contact you again to assist you.
Thank you so much for taking our call this morning and for giving us the opportunity to assist you with your claim. Kindly note that we've SMSed you a new list of panel beaters in Kimberley, where you'll be able to obtain the required quotes to help us fix your vehicle. If you happen to visit these panel beaters and encounter any issues, please let us know and we'll contact you again to assist you.
The Unlimited's reply17 Dec 2020, 11:11
Official
Hi Joseph,
Thank you so much for taking our call this morning and for giving us the opportunity to assist you with your claim. Kindly note that we've SMSed you a new list of panel beaters in Kimberley, where you'll be able to obtain the required quotes to help us fix your vehicle. If you happen to visit these panel beaters and encounter any issues, please let us know and we'll contact you again to assist you.
Thank you so much for taking our call this morning and for giving us the opportunity to assist you with your claim. Kindly note that we've SMSed you a new list of panel beaters in Kimberley, where you'll be able to obtain the required quotes to help us fix your vehicle. If you happen to visit these panel beaters and encounter any issues, please let us know and we'll contact you again to assist you.