SM
SONTI M

1 reviews | Active since Jul 2019

18 Jul 2019, 11:14

****

I'm very disgusted by the service i got from the unlimited, i lost my brother on the 13/06/2019. submitted a claim on the 18/06/2019. till today i haven't received anything from the unlimited ,made a follow up on the on the 9/07/2019 then i was told that i need to resubmit my documents again which i did. called again on the 15/07/2019 was told to send again the documents they are still assessing the documents. today 18/07/2019 i called again spoke to a Mr Ray Thetty who was very rude to me told me to wait they are still busy assessing the documents it takes few days to respond, its been a month since my brother passed on still waiting for my claim to be paid. after all this I'm cancelling the policy ****** suckers. actually all the consultants are very rude

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Replies (3)
The Unlimited
The Unlimited's reply18 Jul 2019, 11:40
Official
Hi Sonti M, 

We’re really sorry that you have had such a difficult experience after losing a loved one. We understand that this is a very hard time for you and we will follow up on your claim urgently. We would also like to apologise for the way this has been handled and we will assess the call that you had this morning to ensure that this never happens again. 

Best regards,

The Unlimited
The Unlimited's reply18 Jul 2019, 15:26
Official
 Hi Sonti M, 

Thank you for taking our call today and for giving us the opportunity to assist you with the your claim. As explained, your claim is on its final review and  we will provide you with feedback before close of business tomorrow. 

Best regards,

The Unlimited
The Unlimited's reply19 Jul 2019, 16:52
Official
Hi Sonti M,  Thank you for taking our call today. As explained, your claim has been approved and the payment will reflect into your account in 24 to 48 working hours. If there's anything else we can do to help you, please pop us a message below and we will give you a call or contact us on ***. 

Best regards,