JvdV
Jasmine van der Vent

1 reviews | Active since Aug 2022

30 Aug 2022, 17:41

****

Let me start by saying I will never ever recommend The Unlimited to any one you'll pay your ... off and get nothing out you try to claim they give you places that's miles from you. I've been with them for 2-3 years and haven't claimed anything yet and thought that I would cancel it today since it's no use to me they just deduct R292 very month. The agent I chatted to wants to tell me I can't cancel now and one of the cancelation agents will get in touch with me tomorrow but i want to cancel now. The agent just told me i can't cancel now or he can't help me with that it's 2days before deduction and they will still deduct I must just send them proof of the payment and they will refund the R292 why can't you just pay me my other money since you'll be able to do so with the R292. y'all are a bunch of ********

0
Replies (4)
The Unlimited
The Unlimited's reply30 Aug 2022, 19:35
Official
Hi Jasmine, 
We’re so sorry that you had a less than stellar experience. We’re committed to offering a positive experience for all our customers, and we strive to get it right all the time, but we understand that this wasn’t the case here. A member of our team will contact you first thing tomorrow morning to assist with your cancellation request.
JvdV
Jasmine van der Vent's update30 Aug 2022, 20:51
Reviewer Update
Wasn't the case. Come on mahn i went back to check for the chats but never the less I'm unhappy because I'm been paying all along for something I can't claim. That is my reason for canceling and at the end you get nothing out.
I DON'T WANT ANY DEDUCTION FROM MY ACCOUNT FROM TODAY ON THANK YOU FOR YOUR BAD SERVICE....
JvdV
Jasmine van der Vent's update30 Aug 2022, 20:59
Reviewer Update
Forgot to add the premium goes up without notifying you. From 01 seP 21 - 01 Aug 22 deductions add up to R3470.02 DOWN THE DRAIN that is with out all the other months
The Unlimited
The Unlimited's reply31 Aug 2022, 13:28
Official
Hi Jasmine,

We've been trying to contact you, but unfortunately, we're unable to get through. Would it be possible for you to let us know the best time to call?