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Lebo R

1 reviews | Active since Aug 2021

01 Jun 2022, 10:41

Santum and The Unlimited

I didnt know that that Santum , such a reputable company, would associate themselves and authorize an entity that is dishonest such as The Unlimited.

An agent,ANDREW, approached me selling the policies and I made it clear that I was not interested. He then said that he will take my details and sign me up and that I have 31 days to cancel. I said cancel what because I dont want this policy and he said I should consult with my partner but for then, I was loaded on the system.

This was on the 12th of May 2022. I call The Unlimited yesterday to cancel and the consultants try to persuade me to keep the policy and I said I didnt want it. They said they had canceled it. THE SAME DAY, money was Deducted from my account and this has not even been the 31days period that the agent said I had. I want my money back!!

0
Replies (3)
The Unlimited
The Unlimited's reply01 Jun 2022, 13:32
Official
Hi Lebo,


Thank you for bringing this matter to our attention. We’re appalled to hear about the experience you’ve encountered when you met up with our agent, because that’s not how we do business. Customers have the right to decline our services if they’re not interested in our products and shouldn’t be forced into taking one nor for us to capture your information on our systems without your approval. Please accept our sincerely apology and we kindly ask that you allow us an opportunity to investigate this further. We’ll provide you with feedback in 24 – 48 working hours
The Unlimited
The Unlimited's reply03 Jun 2022, 20:03
Official
Hi Lebo. 

We trust that you’re doing well this evening. As per our promise of providing an update regarding your enquiry. The matter is still pending under investigation and we’ll provide you with feedback as soon as it’s available. We only ask for your patience during this time as we’re treating your enquiry with utmost urgency.
The Unlimited
The Unlimited's reply17 Jun 2022, 08:17
Official
Hi Lebo.

We hope that you’re doing well this morning. We apologise for taking longer than anticipated. First, we’d like to thank you for bringing this matter to our attention. Please note that we’ve taken the proper steps to ensure that it will not continue, and the agent has been dealt with accordingly. Again, thank you for bringing this forward, we appreciate it.

Regards.