AH
Anro H
1 reviews | Active since Nov 2019
15 Oct 2021, 10:37
Sales rather than customer service
So I received a call from a sales consultant last night. All nice and behaved until I told him my line of work and that I already have such cover in place. He then proceeded to just put the phone down on me. See this shows that your company is only chasing sales and don't really care about customer service. If he allowed me to finish my sentence before disconnecting I would have told him that I was an old client and would like to renew my cover. Unfortunately that ship has sailed because of this fact. I will not do business with your company again due to these sales tactics. Please remove me from your calling list.
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Replies (3)0
Replies (3)
The Unlimited's replyOfficial
15 Oct 2021, 11:32Hi Anro,
It’s quite difficult for us to read through your review. Our employees are an extension of who we are, and we expect them to be polite and well mannered with everyone they come across. We wish to humbly apologise to you because we understand that your interaction with our consultant was less than pleasant. Please note that we’ll be assessing the call in question and if we find any ill behavior, corrective action will be taken. It breaks our hearts to hear that you no longer wish to rejoin our family and we hope that you’ll reconsider your decision in the future. Kindly note that it'll take us 24-48 working hours to add your details to our ‘Do Not Contact’. We’ll send you a confirmation as soon as this has been actioned.
It’s quite difficult for us to read through your review. Our employees are an extension of who we are, and we expect them to be polite and well mannered with everyone they come across. We wish to humbly apologise to you because we understand that your interaction with our consultant was less than pleasant. Please note that we’ll be assessing the call in question and if we find any ill behavior, corrective action will be taken. It breaks our hearts to hear that you no longer wish to rejoin our family and we hope that you’ll reconsider your decision in the future. Kindly note that it'll take us 24-48 working hours to add your details to our ‘Do Not Contact’. We’ll send you a confirmation as soon as this has been actioned.
The Unlimited's reply15 Oct 2021, 11:32
Official
Hi Anro,
It’s quite difficult for us to read through your review. Our employees are an extension of who we are, and we expect them to be polite and well mannered with everyone they come across. We wish to humbly apologise to you because we understand that your interaction with our consultant was less than pleasant. Please note that we’ll be assessing the call in question and if we find any ill behavior, corrective action will be taken. It breaks our hearts to hear that you no longer wish to rejoin our family and we hope that you’ll reconsider your decision in the future. Kindly note that it'll take us 24-48 working hours to add your details to our ‘Do Not Contact’. We’ll send you a confirmation as soon as this has been actioned.
It’s quite difficult for us to read through your review. Our employees are an extension of who we are, and we expect them to be polite and well mannered with everyone they come across. We wish to humbly apologise to you because we understand that your interaction with our consultant was less than pleasant. Please note that we’ll be assessing the call in question and if we find any ill behavior, corrective action will be taken. It breaks our hearts to hear that you no longer wish to rejoin our family and we hope that you’ll reconsider your decision in the future. Kindly note that it'll take us 24-48 working hours to add your details to our ‘Do Not Contact’. We’ll send you a confirmation as soon as this has been actioned.
The Unlimited's replyOfficial
15 Oct 2021, 13:01Hi Anro,
We wish to inform you that we’ve assessed the call and you were right, our team member did unfortunately cut you off whilst you were still speaking. Please note that this matter has been raised with the agent’s team leader and it will be addressed accordingly, so that such an incident is not repeated. We’re deeply sorry for any disturbance we may have caused in your life and we hope that you’ll have a lovely weekend here on out.
We wish to inform you that we’ve assessed the call and you were right, our team member did unfortunately cut you off whilst you were still speaking. Please note that this matter has been raised with the agent’s team leader and it will be addressed accordingly, so that such an incident is not repeated. We’re deeply sorry for any disturbance we may have caused in your life and we hope that you’ll have a lovely weekend here on out.
The Unlimited's reply15 Oct 2021, 13:01
Official
Hi Anro,
We wish to inform you that we’ve assessed the call and you were right, our team member did unfortunately cut you off whilst you were still speaking. Please note that this matter has been raised with the agent’s team leader and it will be addressed accordingly, so that such an incident is not repeated. We’re deeply sorry for any disturbance we may have caused in your life and we hope that you’ll have a lovely weekend here on out.
We wish to inform you that we’ve assessed the call and you were right, our team member did unfortunately cut you off whilst you were still speaking. Please note that this matter has been raised with the agent’s team leader and it will be addressed accordingly, so that such an incident is not repeated. We’re deeply sorry for any disturbance we may have caused in your life and we hope that you’ll have a lovely weekend here on out.
The Unlimited's replyOfficial
18 Oct 2021, 14:40Hi Anro,
We hope that you had a peaceful weekend. Kindly note that we’ve added your details to our ‘Do Not Contact’ and this means that you’ll never hear from us again. We’re genuinely sorry for any inconvenience we may have caused you.
We hope that you had a peaceful weekend. Kindly note that we’ve added your details to our ‘Do Not Contact’ and this means that you’ll never hear from us again. We’re genuinely sorry for any inconvenience we may have caused you.
The Unlimited's reply18 Oct 2021, 14:40
Official
Hi Anro,
We hope that you had a peaceful weekend. Kindly note that we’ve added your details to our ‘Do Not Contact’ and this means that you’ll never hear from us again. We’re genuinely sorry for any inconvenience we may have caused you.
We hope that you had a peaceful weekend. Kindly note that we’ve added your details to our ‘Do Not Contact’ and this means that you’ll never hear from us again. We’re genuinely sorry for any inconvenience we may have caused you.