1 reviews | Active since Jun 2014
Sad, Pathetic Service
On the 21st of September I received an email from The Unlimited advising me that my policy premium would be increasing by an amount of R47.99 in return for what they put as " instant cash back on selected groceries like bread, milk, nappies and more" When I initially took out this policy I was advised there would be no premium increases so I objected, and advised them that I do not accept the increase, especially as I am now expected to pay more for what exactly ? I do not need instant cash back on purchases that I must pay for. I thus advised them to cancel my policy with immediate effect. All I received was an acknowledgment email back advising they would look into it and come back to me. No further response. I thus messaged again the 25th and 27th. Still nothing. I have just messaged again a short while back but I know I will not get a response.
In times like this surely all customers are important ? Well it would appear not. Truly disgusting service and now I will not deal with them out of principal.
Thank you for bringing this matter to our attention. An annual price increase is something that happens every year. We sincerely apologise that none of our team members got back to you after you've emailed us numerous times. All our customers are important to us and we want to ensure that every member of our family is satisfied with our service. A specialist will give you a call tomorrow morning to assist you urgently with your request.
Thank you for bringing this matter to our attention. An annual price increase is something that happens every year. We sincerely apologise that none of our team members got back to you after you've emailed us numerous times. All our customers are important to us and we want to ensure that every member of our family is satisfied with our service. A specialist will give you a call tomorrow morning to assist you urgently with your request.
Thank you for taking our call today and giving us the opportunity to assist you. Your policy has been cancelled today. It’s with great sorrow that we say goodbye to you. If you ever decide to change your mind, please don’t hesitate to pop us a message below and we’ll gladly welcome you back to our Unlimited family.
Thank you for taking our call today and giving us the opportunity to assist you. Your policy has been cancelled today. It’s with great sorrow that we say goodbye to you. If you ever decide to change your mind, please don’t hesitate to pop us a message below and we’ll gladly welcome you back to our Unlimited family.