SB
Sergio B
1 reviews | Active since Nov 2018
09 Oct 2023, 09:13
*****'s and ****mers
I have short term medical insurance with this ridiculous company called easimed , I have had this for a while and used to be extremely happy until recently where they keep lifting my premiums that has to be paid to them I mean twice a year and decreasing my benefits, I sent them an email to try sort this out with them directly before resorting to HELLOPETER but to no avail, because they only sent me a copy of my agreement that indicates the price increase for April 2018 I'm almost sure we are far beyond 2018 I then requested that someone phones me and it's now been more than a week since I made that request. When I try to phone them I get an automated voice message saying " the number you have dailed does not exist even though it is the number they provided in the email saying if there is anything I should call the call centre how do I call the call centre if their number does not exist.
Helpful (0)
Replies (7)0
Replies (7)
The Unlimited's replyOfficial
09 Oct 2023, 11:23Hi Sergio
Thank you for your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you for bringing this matter to our attention. Our system shows that you’ve been communicating with us via email, and we’ve also responded back to you. We want to assure you that our customer care number – *** is active. Our operating hours are between 8AM- 5PM on Monday to Friday and 8AM- 1PM on Saturday.
We’re currently running our annual price increase for 2023. It’s important for our prices to be aligned with other companies in the market. We also want to make sure that we continue to offer you quality products and services. This change was communicated to you via email on 30/09/2023.
If there’s anything else we can do to help you, please send us a message below and we’ll assist.
Thank you for your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you for bringing this matter to our attention. Our system shows that you’ve been communicating with us via email, and we’ve also responded back to you. We want to assure you that our customer care number – *** is active. Our operating hours are between 8AM- 5PM on Monday to Friday and 8AM- 1PM on Saturday.
We’re currently running our annual price increase for 2023. It’s important for our prices to be aligned with other companies in the market. We also want to make sure that we continue to offer you quality products and services. This change was communicated to you via email on 30/09/2023.
If there’s anything else we can do to help you, please send us a message below and we’ll assist.
The Unlimited's reply09 Oct 2023, 11:23
Official
Hi Sergio
Thank you for your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you for bringing this matter to our attention. Our system shows that you’ve been communicating with us via email, and we’ve also responded back to you. We want to assure you that our customer care number – *** is active. Our operating hours are between 8AM- 5PM on Monday to Friday and 8AM- 1PM on Saturday.
We’re currently running our annual price increase for 2023. It’s important for our prices to be aligned with other companies in the market. We also want to make sure that we continue to offer you quality products and services. This change was communicated to you via email on 30/09/2023.
If there’s anything else we can do to help you, please send us a message below and we’ll assist.
Thank you for your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you for bringing this matter to our attention. Our system shows that you’ve been communicating with us via email, and we’ve also responded back to you. We want to assure you that our customer care number – *** is active. Our operating hours are between 8AM- 5PM on Monday to Friday and 8AM- 1PM on Saturday.
We’re currently running our annual price increase for 2023. It’s important for our prices to be aligned with other companies in the market. We also want to make sure that we continue to offer you quality products and services. This change was communicated to you via email on 30/09/2023.
If there’s anything else we can do to help you, please send us a message below and we’ll assist.
SB
Sergio B's updateReviewer Update
09 Oct 2023, 11:27The number you have supp**** does not work.... everytime I phone I get the same message the number you have filled does not exist even when using a different cellphone and number.
SB
Sergio B's update09 Oct 2023, 11:27
Reviewer Update
The number you have supp**** does not work.... everytime I phone I get the same message the number you have filled does not exist even when using a different cellphone and number.
SB
Sergio B's updateReviewer Update
09 Oct 2023, 11:41I understand prices have to increase but why does my benififts decrease with every premium increase
SB
Sergio B's update09 Oct 2023, 11:41
Reviewer Update
I understand prices have to increase but why does my benififts decrease with every premium increase
The Unlimited's replyOfficial
09 Oct 2023, 12:05Hi Sergio,
Thanks for getting back to us. Our customer care number is currently active, as we're receiving incoming calls.
Thanks for getting back to us. Our customer care number is currently active, as we're receiving incoming calls.
The Unlimited's reply09 Oct 2023, 12:05
Official
Hi Sergio,
Thanks for getting back to us. Our customer care number is currently active, as we're receiving incoming calls.
Thanks for getting back to us. Our customer care number is currently active, as we're receiving incoming calls.
SB
Sergio B's updateReviewer Update
09 Oct 2023, 12:28Then please explain why I am not getting through to your customer care department....
SB
Sergio B's update09 Oct 2023, 12:28
Reviewer Update
Then please explain why I am not getting through to your customer care department....
SB
Sergio B's updateReviewer Update
09 Oct 2023, 13:47I have tried to call your ridiculous company over 15times today and I keep getting the same message that the number you have dialled does not exist please dial the number carefully or consult directory inquires..... So you can stop making me out to be a **** when clearly your company is the ****... your number is not active.
SB
Sergio B's update09 Oct 2023, 13:47
Reviewer Update
I have tried to call your ridiculous company over 15times today and I keep getting the same message that the number you have dialled does not exist please dial the number carefully or consult directory inquires..... So you can stop making me out to be a **** when clearly your company is the ****... your number is not active.
The Unlimited's replyOfficial
09 Oct 2023, 14:47Hi Sergio,
Thanks for taking our call and for allowing us to assist you. We're currently looking into your request and we'll provide you with feedback in 24 - 48 working hours.
Thanks for taking our call and for allowing us to assist you. We're currently looking into your request and we'll provide you with feedback in 24 - 48 working hours.
The Unlimited's reply09 Oct 2023, 14:47
Official
Hi Sergio,
Thanks for taking our call and for allowing us to assist you. We're currently looking into your request and we'll provide you with feedback in 24 - 48 working hours.
Thanks for taking our call and for allowing us to assist you. We're currently looking into your request and we'll provide you with feedback in 24 - 48 working hours.