1 reviews | Active since Sept 2021
RUN!!! BAD SERVICE ETHICS!!!
I am so extremely disappointed by the manner in which this organization conducts their business. I have taken out a policy with them in 2018 and cancelled in 2019 to no consequence of myself or the organization. Upon applying for credit, I was declined more times than one. I investigated the matter and pulled a credit report. It indicated that I have failed to pay 2 accounts with "The Unlimited" and that I also had a credit card revoked with "The unlimited" and due to me "not paying" (a policy which has been cancelled by myself and confirmed by them). I phoned the call center number and explained my predicament. Apparently I should never have been listed on credit beurau seeing as "The Unlimited" is not an authorized credit provider and as such does not provide any credit facilities and that the sim card provided (which I had never even activated) is not deemed to be a credit card. I was ensured that all negative listings where they are concerned will be removed and received letters confirming that I was wrongly listed. For most part of the year, the listing still remains active on my credit report. I am so dissatisfied with the service even after cancelling. This has had an extremely negative impact on my credit score and the damage will take several months to repair. I do not recommend this service to anyone seeing as I also trusted that they will keep to their word and to this day I struggle with the same issue.
Thank you so much for bringing this matter to our attention. We’re deeply sorry to hear about the issues you’ve encountered whilst attempting to apply for credit. Kindly note that The Unlimited is an authorised Financial Services Provider and our products run on a month-to-month basis. Due to this, we can't affect your credit scoring or be able to blacklist you. Please note that our office hours are 08:00AM-1:00PM on public holidays. A specialist from our team will be contacting you bright and early tomorrow morning to assist you accordingly with this matter.
Thank you so much for bringing this matter to our attention. We’re deeply sorry to hear about the issues you’ve encountered whilst attempting to apply for credit. Kindly note that The Unlimited is an authorised Financial Services Provider and our products run on a month-to-month basis. Due to this, we can't affect your credit scoring or be able to blacklist you. Please note that our office hours are 08:00AM-1:00PM on public holidays. A specialist from our team will be contacting you bright and early tomorrow morning to assist you accordingly with this matter.
We hope that you're doing well. Kindly note that we’ve been trying to get in touch with you and unfortunately, we’re unable to get ahold of you. Please may you provide us with a convenient time to contact you between now and 1:00PM.
We hope that you're doing well. Kindly note that we’ve been trying to get in touch with you and unfortunately, we’re unable to get ahold of you. Please may you provide us with a convenient time to contact you between now and 1:00PM.
Thank you for getting back to us. Kindly note that our office hours are 08:00AM-5:00PM on weekdays as well as 08:00AM-1:00PM on Saturdays and public holidays. Please tell us what time you’ll be free on Monday so that we can give you a call.
Thank you for getting back to us. Kindly note that our office hours are 08:00AM-5:00PM on weekdays as well as 08:00AM-1:00PM on Saturdays and public holidays. Please tell us what time you’ll be free on Monday so that we can give you a call.
Thank you for taking our call this afternoon and for giving us the opportunity to assist you. As we explained, our policies are only on a month-to-month basis, therefore, they can't affect your credit score negatively. Please may you forward the letter that we've sent you, to the relevant credit bureau, so that they can remove your details. Once again, we wish to humbly apologise for any inconvenience that we may have caused you.
Thank you for taking our call this afternoon and for giving us the opportunity to assist you. As we explained, our policies are only on a month-to-month basis, therefore, they can't affect your credit score negatively. Please may you forward the letter that we've sent you, to the relevant credit bureau, so that they can remove your details. Once again, we wish to humbly apologise for any inconvenience that we may have caused you.