RG
Ryan G
1 reviews | Active since Jul 2019
18 Nov 2019, 11:19
Rude sales consultant
I received a call from the a sales consultant, she advised me about the product offered but in the end she could not answer a question I asked and I declined the product. After the call I still received messages of the sim card being ordered. This sales consultant got very rude and advised that I already confirmed my details and carried on like I cannot decline the product as I have not confirmed my banking details as yet. She got rude further and ended the call with my lost. Please make sure there is no debit order for this product as I did not accept the product. This is the only reference I have DTX***.
Helpful (0)
Replies (4)0
Replies (4)
The Unlimited's replyOfficial
18 Nov 2019, 14:49Hi Ryan,
We’re sorry to hear about the experience you’ve had with us and this is not the way we want our customer to feel. We’re currently looking into this and we will provide you with feedback within 24 to 48 working hours.
We’re sorry to hear about the experience you’ve had with us and this is not the way we want our customer to feel. We’re currently looking into this and we will provide you with feedback within 24 to 48 working hours.
The Unlimited's reply18 Nov 2019, 14:49
Official
Hi Ryan,
We’re sorry to hear about the experience you’ve had with us and this is not the way we want our customer to feel. We’re currently looking into this and we will provide you with feedback within 24 to 48 working hours.
We’re sorry to hear about the experience you’ve had with us and this is not the way we want our customer to feel. We’re currently looking into this and we will provide you with feedback within 24 to 48 working hours.
RG
Ryan G's updateReviewer Update
18 Nov 2019, 15:38Thank you, will wait for your feedback.
RG
Ryan G's update18 Nov 2019, 15:38
Reviewer Update
Thank you, will wait for your feedback.
The Unlimited's replyOfficial
19 Nov 2019, 16:07 Hi Ryan, Thank you for giving us the opportunity to look into this matter. We’ve listened to the call recording and we agree with you, the agent’s behaviour was unacceptable. We will ensure that the necessary steps are taken to prevent this behaviour from happening again. Once again, we really want to thank you for bringing this to our attention as this gives us the opportunity to improve our services.
The Unlimited's reply19 Nov 2019, 16:07
Official
Hi Ryan, Thank you for giving us the opportunity to look into this matter. We’ve listened to the call recording and we agree with you, the agent’s behaviour was unacceptable. We will ensure that the necessary steps are taken to prevent this behaviour from happening again. Once again, we really want to thank you for bringing this to our attention as this gives us the opportunity to improve our services.
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Ryan G's updateReviewer Update
19 Nov 2019, 16:27Thank you for getting back to me, can you please make sure no debit order will go off as well and make sure their no product activated for me.
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Ryan G's update19 Nov 2019, 16:27
Reviewer Update
Thank you for getting back to me, can you please make sure no debit order will go off as well and make sure their no product activated for me.