1 reviews | Active since Jun 2016
Rude call centre agent
I was phoned by a call centre agent of your company today at 13:49.
I explained to the lady that due to the recent surge in credit card ****s ect. I am uncomfortable sharing my personal info with her over the phone.
I asked that she instead send me an email with information of the Auto Prestige product that she was trying to sell to me. The agent was extremely short tempered and curt and I felt as though she is trying to harass me onto accepting the product.
I asked her to call me again on Monday after I have had time to research the company and this specific product as I cannot simply sign up for something telephonically that I have never heard of before. She hung up with an exasperated sigh.
Please listen to the recording and tell me if this is how your potential customers are to be treated.
I definitely will not be taking up this product.
Thank you for bringing this matter to our attention. The experience you had is not what our company stands for and we will listen to the voice recording and provide you with feedback within 24 hours.
Thank you for bringing this matter to our attention. The experience you had is not what our company stands for and we will listen to the voice recording and provide you with feedback within 24 hours.
Thanks for your time on the phone this afternoon. We’re really sorry for the experience you’ve had with us and we thank you for your feedback, as it helps us improve our service. As requested, we will add you to our “Do Not Contact” list in the next 24 to 48 working hours to ensure that we do not call you again. If there is ever anything else we can help you with in future, please pop us a message below or contact us on ***.
Thanks for your time on the phone this afternoon. We’re really sorry for the experience you’ve had with us and we thank you for your feedback, as it helps us improve our service. As requested, we will add you to our “Do Not Contact” list in the next 24 to 48 working hours to ensure that we do not call you again. If there is ever anything else we can help you with in future, please pop us a message below or contact us on ***.