Rude Call Center.

we signed up for a policy in 2013. the debits went off and we forgot about this policy. My daughter was admitted in hospital for Bronchitis in May 2015 for 4 days. This weekend i found a letter from you guys in our records and we thought we'd give you a call and see if it was too late to claim for my daughter's hospital stay (since i couldn't see the T&C for expiry dates etc). I phoned and spoke to a Donovan (i think) and he was so rude. i couldn't remember in whose name the policy was so i gave him my ID number and he said he can't find me on their system, so i told him it's probably under my fiance's name. i gave him my Fiance's id number and he confirmed that the policy we have don't cover hospital stays for illness? but on our documents it says for accidental hospital stay as well as illness? he was so rude. i then asked him if i can cancel this policy as we have no need for it. He very rudely said that he'll have to talk to my Fiance to cancel the policy. i understand this, but i did not appreciate the tone of voice this person used. really no way to talk to customers.