yM
yolisa M
1 reviews | Active since Nov 2020
13 Nov 2020, 09:41
Rude agents and unknown cover
I received a bank notification that this company that I've never even heard of has debited my account, I called my bank and they advised I call the insurance company of which I did, the agent was so rude that he told me straight that I will receive no money from them. I will definitely be escalating this matter because I so not remember taking up any scratch and dent policy or whatever it is with them!!!
Helpful (0)
Replies (2)0
Replies (2)
The Unlimited's replyOfficial
13 Nov 2020, 15:24Hi Yolisa, Thank you for bringing this matter to our attention. We’ve been trying to contact you so that we make things right with you and unfortunately, we’re unable to get through to you. Please note that we have looked into this matter and we take full accountability for this as you are entitled to a refund, this is because you are still within the 31 day cooling-off period. We will process this payment on Monday and it will reflect into your account in 24 hours. We’re sincerely sorry for the experience you’ve had with one of our team members, we will ensure that the necessary steps are taken to prevent this behaviour from happening again. We really want to thank you for bringing this to our attention, as this helps us to improve our service. If there’s anything else we can do to help you, please pop us a message below or kindly contact our customer care line for further assistance.
The Unlimited's reply13 Nov 2020, 15:24
Official
Hi Yolisa, Thank you for bringing this matter to our attention. We’ve been trying to contact you so that we make things right with you and unfortunately, we’re unable to get through to you. Please note that we have looked into this matter and we take full accountability for this as you are entitled to a refund, this is because you are still within the 31 day cooling-off period. We will process this payment on Monday and it will reflect into your account in 24 hours. We’re sincerely sorry for the experience you’ve had with one of our team members, we will ensure that the necessary steps are taken to prevent this behaviour from happening again. We really want to thank you for bringing this to our attention, as this helps us to improve our service. If there’s anything else we can do to help you, please pop us a message below or kindly contact our customer care line for further assistance.
The Unlimited's replyOfficial
16 Nov 2020, 10:35 Hi Yolisa,
We trust that you are well. Please note that we have checked on our system before processing your refund and we found that you've already reversed the debit order back into your account. Because of this, we're unable to refund you back, please let us know should you require any assistance from us so that we can give you a call to help you.
We trust that you are well. Please note that we have checked on our system before processing your refund and we found that you've already reversed the debit order back into your account. Because of this, we're unable to refund you back, please let us know should you require any assistance from us so that we can give you a call to help you.
The Unlimited's reply16 Nov 2020, 10:35
Official
Hi Yolisa,
We trust that you are well. Please note that we have checked on our system before processing your refund and we found that you've already reversed the debit order back into your account. Because of this, we're unable to refund you back, please let us know should you require any assistance from us so that we can give you a call to help you.
We trust that you are well. Please note that we have checked on our system before processing your refund and we found that you've already reversed the debit order back into your account. Because of this, we're unable to refund you back, please let us know should you require any assistance from us so that we can give you a call to help you.