SE
Shiraz E

1 reviews | Active since Oct 2019

23 Dec 2019, 09:05

Ridiculous rejection of claim by the Unlimited !!!

I have a scratch and dent policy with the unlimited. I took it out for minor dents and scratches on my car. Last week, I accidently hit the kerb, damaging my front bumper. I submitted a claim to the unlimited with quotes within the limits. My claim was rejected as they have said that the bumper was not scratched or dented, but torn. This damage was not even caused by my incident that happened last week, but previously. It is not even close to the damage caused recently. I asked that they just repair the damage from last week, but they refused. I am disgusted by the way I this matter has been handled.

Disgraceful !!!

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Replies (3)
The Unlimited
The Unlimited's reply23 Dec 2019, 14:04
Official
 
Hi Shiraz,


Thank you for taking our call today and for offering us the opportunity to provide you with the outcome of your claim. 

SE
Shiraz E's update23 Dec 2019, 14:10
Reviewer Update
Thanks for your call, but I knew the outcome when writing my review. Its absolutely disgusting that my claim was rejected as there was previous damage to the same panel. If that was the case, just fix the portion that was now damaged.
The Unlimited
The Unlimited's reply29 Dec 2019, 09:08
Official
Hi Shiraz, 
 
We will look into your request and contact you tomorrow to assist you.